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Developer's Description

This suite of (6) Web-based Help Desk and CRM applications includes: Tech+Mobile, a mobile interface for Techs to manage their support tickets. Customer+Mobile, a mobile and tablet interface for customers, Customer+Center, an application for customers to submit and update support/work order tickets; Tech+Center, an application for support staff to track and manage support and work orders; and Business+Center, a CRM tool for the sales team with a mini accounting package and Reservation+Center, a media/facilities reservation tool. Web+Center suite includes a complete Asset Management Component, Case Scheduler/Group Calendar, customer surveys, Frequently Asked Questions, automatic HTML email and cell email notification options, auto-escalation, time spent invoicing, and reporting functions language Internationalization options.

Full Specifications

What's new in version 10.0

Version 10.0 includes many new features to support mobile users and better SMS integration and security.

General

Release November 29, 2019
Date Added November 28, 2019
Version 10.0

Operating Systems

Operating Systems Windows 10, Windows 2003, Windows Vista, Windows, Windows NT, Windows Server 2016, Windows 2000, Windows 8, Windows Server 2008, Windows 7, Windows XP
Additional Requirements Microsoft IIS (Internet Information Server)

Popularity

Total Downloads 50,535
Downloads Last Week 0
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