Web Tracks 2018 for Windows

User Reviews

• Very Happ Customer

  cat1543August 17, 2012

  Pros

  I manage my own department within a much larger company. The other IT staff use a different Help Desk and Inventory manangement program. However, when it comes audit time, they always come to me to find out what is in my department. The audit feature is a great tool when making bulk inventory changes which we do every 4 yrs. I also enjoy the Knowledge Base to document those frequently asked questions everyone seems to forget.

  Cons

  In WebTracks, users can only see their own Help Desk tickets unless they are licensed users. I wish there was a read-only functionality to be able to see all tickets so they would know if an issue has already been reported and the status.

  Summary

  Easy to use, install and maintain.

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• Written for the network administrator; great support

  beanonlineApril 3, 2009

  Pros

  Proce, aftrer sale support; committment to product development; frequent updates; responsive to customer base; comprehensive of all facets of network adminstration

  Cons

  Very little to dislike

  Summary

  Audit feature excellent, integrates well with Active Directory; light weight

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• So much for so little

  khattaronlineMarch 20, 2009

  Pros

  Price is reasonable; tons of functionality built in; impressed with audting feature which nabs the add/remove program software listing excuding patches;easy to implement, tight active Active Directory integration; maps well to business workflow

  Cons

  Would like to be able to update Office documents on the fly within database. As such, have to save outside system and reattach - minor as the attachments capability is solid across all modules

  Summary

  Just plain simple to install - Although I manage a help desk as the sole employee, I could easily see this thing being run by enterprise class departments; users find the web interface easy to use; reporting module is very user friendly - use it to submit reports on insurance and out of warranty assets; I also like the report forum which is accessible from within the windows client; quick support response to what few issues I had (installation, IIS setup, etc)

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• Perfect Fit -Price was right

  beanonlineMarch 20, 2009

  Pros

  Lightweight product, versatile, scalable, web interface, excellent audit program, comprehensive program that tracks equipment from purchase to disposal, EXCELLENT tech support, user friendly interface, enterprise class help desk install in 20 minutes

  Cons

  I want the product to integrate with my managed services offering - as in the service will generate an e-mail and Mouse Tracks will receive and update accordingly - wishlist

  Summary

  Built with network administrator in mind; intuitive; powerful reporting features; dead simple to learn and make the software fit your environment - looked at Numara - too large and cumbersome to install; small as MS Access Backend up through SQL Express to full blown SQL; enjoy the automatic e-mail updates when updating tickets from ither windows or web based clients; Auditing integrates with WMI and very quick; development is agressive - 3-4 major updates in last 2 years and very responsive to user enhancements; support is quick turn around; excellent Outlook integration; pricing is very modest for a 1 user to enterprise class product

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• Simple useful and extremely fast!

  chark22March 18, 2009

  Pros

  I audited my entire network (150 computers) in less than 20 minutes! I didn't buy it for the help desk features but now I'm addicted to that portion of the program as well.

  Cons

  Last used date didn't seem accurrate for software products.

  Summary

  I love the PC auditing feature. It does a very accurate job of finding the software installed. I finally have a package that stores my IT information in a database rather than random text/html files.

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• good

  May 3, 2004

  Pros

  Cons

  Summary

  good product

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• All inclusive package

  April 7, 2004

  Pros

  Cons

  Summary

  Mouse Tracks has so many features. In 6 months of use we have logged over 1400 calls and automatically audited over 100 PC's and servers. We also keep our other inventory (printers, routers, switches, cameras, projectors, etc.) in the peripheral section. Users can submit, view, update and close calls from the web. You can email users from within the program asking additional questions, updating status or closing a ticket. You can quickly convert a call ticket and resolution into a knowledge base article with the click of a button. The article can then be retrieved by users over the web or by a tech at their desk. KB articles can be made public or private (for IT use only). MT2003 has a documentation section that I track books, CD's and other material that is checked out to our users. You can track software assets with serial numbers and keys. MT2003 has a purchasing section that we donÂ’t use but it seems fully functioning. The reports and charts have been used to justify the hiring of consultants due to call volume and project needs. Most importantly, the support is great and they listen to your suggestions. I love Mouse Tracks and the mouse!

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• Very Sweet Product

  February 10, 2004

  Pros

  Cons

  Summary

  We use this to support users over our network. This is a great product

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• Great Tool

  January 20, 2004

  Pros

  Cons

  Summary

  I have been using Mouse Tracks Free edition arround 4 months, and despite a few things its a great program, very simple and easy to use. The audit tool its very useful.

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