ZoneAlarm Internet Security Suite 2012 - Free download and software reviews - CNET Download.com

ZoneAlarm Internet Security Suite

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All User Reviews
  • All versions:

    3.5 stars

    out of 743 votes

    • 5 star: 317
    • 4 star: 128
    • 3 star: 71
    • 2 star: 83
    • 1 star: 144
  • Current version:

    2.3 stars

    out of 19 votes

    • 5 star: 3
    • 4 star: 1
    • 3 star: 3
    • 2 star: 4
    • 1 star: 8
  • My rating:

    0 stars

    Write review

Results 1-10 of 19

  • 1.0 stars

    "extremely poor customer service"

    January 20, 2014  |   By akweed

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    Thought would be an easy system for my older parents to have to prevent computer attacks while they use their e-mail.

    Cons

    After computer with zone alarm crashed; forgot to discontinue Automatic credit renewal service for paid account. My elderly parents have info sent to my email. I missed the email from 9/13 for renewal and figured out when went home to visit at Thanksgiving. ZoneAlarm terminated auto renew but said would have to escalate my question regarding a possible refund. Never contacted us and stated when I called back that they "would contact IF was escalated". They never did that and will not refund paid subscription for the additional 10 months. Never actually used any of the year as the computer had died.

    Summary

    POOR customer service and unwilling to help. Very disingenuous business practices and I would stay away from a company that is so greedy.

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  • 2.0 stars

    "Was a great product, now very poor."

    January 16, 2013  |   By twj51

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    Not as efficient wrt memory management and user interface for fine tuning

    Cons

    Is Memory Hog. It slows down my IBM Z61t down very, very significantly.

    I have a degree in computer science and am an Oracle certified DB. I have used Zone Alarm since 2002. However, the new program is a huge memory hog. Also, the old interface of two or thee years back was far better when it came to fine tuning of ZA features.

    By the way, a few years back, the Zone Alarm program became an excessive consumer of memory. And as you would expect, this caused a large number of complaints. But, subsequent updates fixed the problem.

    However, the problem has returned. I have begun looking for a replacement.

    Summary

    Was a great product however, now it is at or below average. My current version I am referring to is: ZoneAlarm Security Suite version: 10.2.078.000
    Vsmon version: 10.2.078.000
    Driver version: 10.2.078.000
    Antivirus engine version: 8.2.11.97
    Antivirus signature DAT file version: 1110463616
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.396.0
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0

    I do not recommend this version.

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  • 1.0 stars

    "Complex, Poor Tech Support"

    March 28, 2012  |   By Ronegade

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    Generally catches viruses
    Not horribly expensive

    Cons

    Resource hog
    Doesn't always catch viruses
    Doesn't directly support Thunderbird
    Controls don't always function as advertised or are non-intuitive
    Uninstall is a disaster
    Tech support is difficult to use (Live Chat only); often frustrating
    NO Tech Support phone number
    Typical Tech answer is "Uninstall/Re-install" (NOT for novices)

    Summary

    ZA used to be a great security program, but no longer. We've had to uninstall/reinstall several times this year. Latest issue: if the virus scanner finds a virus in an email, it deletes the Thunderbird inbox! (??). Yes -- several times.

    Customer service from ZA used to be tops, but it's sunk to no better than anyone else out there. Their forum is packed full of users having to do complete uninstall/reinstalls, miss a step and you're done.

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  • 1.0 stars

    "Hogs resources and slows down the computer"

    February 10, 2012  |   By otinkyad

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    It seems to work

    Cons

    Very noticeably slows down programs such as Photoshop. With no other applications running apart from Zonealarm, memory usage is 50%. Switching off the Zonealarm anti-virus component and installing A.N.Other free anti-virus halves memory usage and returns Photoshop speeds to quick.

    Summary

    Only consider if you have a powerful PC.

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  • 5.0 stars

    "Its Great!"

    January 13, 2012  |   By Tomietoe

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    It has my Back when Im not looking.

    Cons

    I cant think of anything.

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  • 1.0 stars

    "I dumped 10x and reinstalled the latest version of 9x."

    December 22, 2011  |   By elkin233

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    hard to say, as soon as i started using 10x and saw the degree to which za has removed user control over individual programs i dumped it and reinstalled the last decent version of za - namely 9x.

    Cons

    za has taken away user control over individual programs - gone poof!
    degraded user interface
    could be other problems but i didn't stick with 10x long enough to say.

    Summary

    i have been a long time and loyal zone alarm user. Don't you just want to yell when a wonderful product is 'upgraded' to a place where you have less control and less ability to customize the product? where the new interface is more cumbersone and less intuitive? i appreciate change but change works both ways and an 'upgrade' is sometimes nothing more than a euphemism for a major downgrade. Sadly ZA went in the wrong direction and what was once a product i gladly renewed i would not now purchase. stay away unless they fix their 'fix'.

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  • 2.0 stars

    "They've degraded what was once a good product"

    December 19, 2011  |   By graham (uk)

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    Some degree of computer protection

    Cons

    As others have already noted, a poor interface and less user control over what and when any programs are permitted to access the internet.

    Summary

    After years of using ZA, it's disappointing to find the 2012 version has seemingly been released without much heed being paid to user feedback.

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  • 2.0 stars

    "Porous Firewall"

    November 30, 2011  |   By NachoMan007

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    You know, if an application is basically OK but the firewall is useless then, ipso facto, the entire app is useless. You cannot point to the 5000 viruses etc Zonealarm may have kept out to justify the one or two that got in and screwed your system. The free firewall seems to work better. Fortunately I got this on sale so it's not a major loss. I'm going to reinstall this "dreck" and try something else.

    Cons

    I'm using the paid version of Zonealarm Firewall plus Antivirus. I've dickered with the settings ad nasium and some application just always seem to get around the firewall.

    Summary

    Try something else.

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  • 1.0 stars

    "version 2012 is disappointing, after many great years"

    November 11, 2011  |   By 1mango

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    Quick to load, but that's it.

    Cons

    Setting scan targets does not work. Specifically, the software completely ignores manually specified exclusions from scan targets. Scan keeps getting stuck on dll files.

    Online chat pointed me to the latest software version 101_056_000, but the scan still gets stuck on the same dll files. What's worse, the scan cannot be turned off and just hangs there. The only reset is to reboot the computer.

    Summary

    Bad software. Cannot complete a scan. Is it 64-bit compatible? The older versions were better. I'm going back to the older software version until another firewall/security option can be found.

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  • 2.0 stars

    "If u want ur softwre installed only it'll crash Windows"

    October 29, 2011  |   By Nick_Hot2

    Version: ZoneAlarm Internet Security Suite 2012

    Pros

    Must not be selfish that ur software will only be installed in individual's computer. Not only your Anti-virus/Anti-spyware installed in the computer. That's why it crashes. Besides. We all individual users must have strategies of installing other anti-virus and anti-spywares. So that we all know who is good or bad company/product. Bcoz each product have different strategies of catching viruses/spywares and how bad viruses/spywares are programmed to unable to detect or sleeping or hidden or programmed in going in circles that unable to detect or it's locked/password/archived, backdoor threats, and many more. Each anti-virus/anti-spyware soft-wares have different strategies of catching bad/threat softwares. If the other software didn't find it, the other software will find it. If it still did not find it, another type of software will find it. That's why don't be selfish that ur product be only installed in individual computer/users.

    Cons

    Don't be selfish that your product be only installed in each individual computer/users. Make other anti-virus/anti-spywares be compatible to share to the battle of finding bad softwares and be joined in a guardian of individual computer/users.

    Summary

    It's business not only your product should be installed in individual computer/users. If u want only your product be installed, then other users will be deter/discouraged the quality of your product. You must balance it that make sure other anti-virus/anti-spywares softwares be compatible to each other. Let other softwares shares the guardian of the gate for each n individual computer/users.

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Results 1-10 of 19

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