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ZoneAlarm Extreme Security

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1 stars

"Horrible technical support"

July 13, 2015  |  By Indrigo

 |  Version: ZoneAlarm Extreme Security 133.052


If you don't encounter problems installing the product or using it, then it is a good product.


- If you encounter problems installing or using the product, their technical support is almost non-existent.
- Undeliverable email address when you try to reply to their technical support and they blame your email account or your email client when in fact the undeliverable email was generated by their server
- Refuse to commit on when they can get back to you on your problems, even on the problem of undeliverable emails, thus leaving you to wait in frustration or give up on them totally.


I have been a paid subscriber of Zone Alarm products for many years and recently when I encountered problems installing their latest version, I quickly discovered that their technical support is almost non-existent. I contacted their Chat Support when I had problems installing their latest version and was unable to install it. I was given instructions via email and when I tried to reply to their email, their server sent out undeliverable mail messages. When I contacted their Chat Support, the staff tried to blame my email account and suggested that I use another email account to reply. When I tried using another email service provider to reply and got the same undeliverable email message, the staff then tried to blame my email client and told me to use the web email to reply. I had enough of their nonsense by this time. They also refused to commit to when they can get back to me on the installation problems I faced. I have paid for the product subscription and yet I'm not able to use the product nor get technical support. I have totally given up on this product and I am looking around for another firewall/anti-virus product and will let the remaining subscription lapse. No point wasting money buying this product and in the end find that you're not getting the promised technical support.

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Full Specifications

What's new in version 133.052
Version 133.052 may include unspecified updates, enhancements, or bug fixes.
Publisher ZoneAlarm
Publisher web site
Release Date August 06, 2014
Date Added August 13, 2014
Version 133.052
Category Security Software
Subcategory Anti-Spyware
Operating Systems
Operating Systems Windows XP/Vista/7/8
Additional Requirements None
Download Information
File Size 3.25MB
File Name ZASPSetupWeb_133_052_000.exe
Total Downloads 89,072
Downloads Last Week 27
License Model Free to try
Limitations 30-day trial
Price $54.95

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