From Qualiplex Software:
Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can work from a main office, or branch offices using Skype. They can set up home offices and still be a part of the call center. They can even log in while they are traveling and receive calls as though they were still in the office. Skype for Business offers many attractive low-cost deals such as Unlimited World calling, Unlimited US and Canada, and other calling plans etc., which complements high Call Center call volumes which can result in substantial cost savings to you. Features and benefits of Unite Call Center: 100% Software based, Powered by Skype, Advanced Call Management, Multi-stream Contact, Skill-based Call Routing, Intelligent Call Queuing, Call-back Option, Advanced Call Conferencing, Call Recording and Quality Monitoring, Centralized Reporting and Analytics. Unite PBX, another distinctive offering from Qualiplex, helps Callers reach any employee through one main business phone number, you can transfer calls to another phone/ Skype user (or anyone else inside your company), send calls to your entire sales team instead of just a single sales person, let callers listen to your choice of music while waiting, and much more. In addition to making it easier for callers to reach the company's workforce, Unite PBX enhances calling for employees. Outbound calls by employees using Skype/ personal cell phones show the caller's own number/ID via caller ID. Cell phone callers can also benefit by using the Unite PBX functions such as call-transfer, hold and many more features like these. Unite PBX helps to improve efficiency of your enterprise voice communications. In addition to making it easier for callers to reach a company's workforce, Unite PBX enhances calling for employees. Outbound calls by employees using Skype/ personal cell phones show the caller's own phone number via caller ID. Cell phone callers can also benefit by using the Unite PBX functions such as call-transfer, hold and many more features like these.
Version 2.0 includes additional features like Call Recording Management on Server , Text to Speech for Prompt Generation, Asset Management, Multiple Project Activation, MySQL Database storage for project data, Multi Level Extension.