The Ultimate Troubleshooter

The Ultimate Troubleshooter


Editors' Rating:
4
Excellent
Average User Rating:
3.0
out of 55 votes
See all user reviews

Quick Specs

Version:
4.92
File Size:
23.82MB
Date Added:
March 09, 2010
Price:
Free to try (10-use trial); $29.95 to buy (Buy it now)
Operating Systems:
Windows 2000/XP/2003/Vista/Server 2008/7
Total Downloads:
68,036
Downloads Last Week:
60
Additional Requirements:
Not available

Editors' review

The Ultimate Troubleshooter aims to help computer users detect and avoid the problems that plague their system. By acting as a coach and healer, this program wants to do it all. Despite strict trial limitations, we found it delivered.

Ultimate Troubleshooter's interface is a little crowded, with the majority of the display taken up by a screen outlining the programs and whether they are a threat. Around this box are several smaller ones, showcasing performance, diagnosing problems, and giving solutions. The main screen can be toggled between different tabs showing the user Tasks, Services, and Startups. Once a user learns what each box does, the program is simple and refreshing. If a problem is found, it goes at the top of the list. By clicking on a problem file or program, a plainspoken diagnosis is given, including (at least on the issues we tested it with) illuminating history, reasons for the occurrence, and what to do to solve the problem. Below this, simple step-by-step instructions tell users how to isolate or eliminate the problem.

You won't be able to see the diagnoses and solution information for all issues with the trial version, which is also limited to 10 uses. You have to purchase the program to access all data. Even so, during our brief glimpse of Ultimate Troubleshooter we found a unique product that helped solve problems by speaking a language every computer user can understand. We recommend this download for anyone looking to quickly identify and fix system issues.

Publisher's Description

More Products to Consider

All User Reviews
  • All Versions:

    3.0

    out of 55 votes

    • 5 star: 13
    • 4 star: 11
    • 3 star: 9
    • 2 star: 6
    • 1 star: 16
  • Current Version:

    2.8

    out of 24 votes

    • 5 star: 2
    • 4 star: 7
    • 3 star: 5
    • 2 star: 3
    • 1 star: 7
  • My rating:

    0 stars

    Write review

    Results 1-10 of 24

  • 1 stars

    "Don't waste your money on this scam"

    November 16, 2013   |   By moorpheus2

    Version: The Ultimate Troubleshooter 4.92

    Pros

    The program was good way back early in this century. Useful. Could be highly useful now but latest version was in 2007-8.

    Cons

    They take your money but don't provide service. Last version was 2007-8 although supposedly there have been upgrades to their database. Who knows?

    I haven't been able to activate for years (changed computers) and kept paying them for nothing.

    They do not EVER respond to questions and no one helps. And with years of paying and not getting upgraded, they are fast enough to demand money!

    Summary

    Stay away from this scam. It's good, but old and outdated. The people who developed this apparently moved on and passed their client list to someone else.

    If you DO buy it, it will not damage your computer but there must be something out there that's better than this.

    Reply to this review

    Was this review helpful? (1) (0)

  • 4 stars

    "Clear, detailed, useful information"

    August 29, 2013   |   By LorenzoJM

    Version: The Ultimate Troubleshooter 4.92

    Pros

    TUT offers a wealth of clearly defined useful information on every single thing running on your computer. This information is accompanied by in depth recommendations for what you should keep and what you probably should not with step by step solutions for troublesome programs. The user has complete control and nothing is done automatically without your input.

    Cons

    Had let TUT elapse for awhile so can't speak to the current frequency of updated info but I find even the "unknown" listings useful.

    Summary

    Great Must Have Utility

    Reply to this review

    Was this review helpful? (1) (0)

  • 1 stars

    "Do not buy or update your subscription"

    July 08, 2013   |   By sophie1000

    Version: The Ultimate Troubleshooter 4.92

    Pros

    *Used* to be a good programme. Legacy features can still be helpful. Do not, however, spend money on this for the reasons stated below (and by others).

    Cons

    All support has ceased, though Answers that Work will take your money.

    I had this programme installed for several years; then allowed my subscription to lapse over three years or so.

    I renewed my subscription in June 2013. No updates, no responses to unidentified tasks; no responses to emails.

    I have now opened a dispute with Paypal. I may not get my money back, but I might at least get Paypal to close down their account.

    Summary

    Company are now taking money for nothing.

    Avoid!

    Reply to this review Read reply (1)

    Was this review helpful? (1) (0)

  • 1 stars

    "No Update for windows 8"

    January 07, 2013   |   By cbsimkins

    Version: The Ultimate Troubleshooter 4.92

    Pros

    none, it is dead, dead, dead.

    Cons

    No update and diagnostic is useless.

    Summary

    This was a good product, used it with Windows 7. Switched to Windows 8 and new computer and will not load. It says to update drivers and links to website, but drivers are not available on website. I assume all are dead at site.

    Reply to this review Read reply (1)

    Was this review helpful? (1) (0)

  • 1 stars

    "NO SUPPORT"

    December 23, 2012   |   By laineybirdy

    Version: The Ultimate Troubleshooter 4.92

    Pros

    This was a good product that I used for several years.

    Cons

    I purchased a new computer, tried to reinstall the product to no avail. Contacted them several times but never received a response. If you look at their website, there are no recent dates for anything - no indication for support for Windows 8, etc. and no way to contact them - they simply do not answer. They will take your money but I'm not willing to take the chance that the product is updated for Windows 8 because there is simply no information and there is no one to ask because they don't return emails.

    Summary

    Can't trust that you will get a product that is up to date and that will be kept updated.

    Reply to this review

    Was this review helpful? (2) (0)

  • 2 stars

    "PROGRAMME IS NOW TOTALLY UNSUPPORTED!"

    August 25, 2012   |   By mikepenk

    Version: The Ultimate Troubleshooter 4.92

    Pros

    I've used this software for a number of years and initially felt it was very effective at analysing the value of Tasks, Services and Start Ups.

    Cons

    Unfortunately,support for it has gradually dimished to the point now where it is hardly, if ever updated, despite feeding back previously unrecognised software for review. Emails seeking support are never answered, nor are emails addressed to their 'sales'. I'm afraid they are now taking your money under false pretences.

    Summary

    SAVE YOUR MONEY FOR SOMETHING THAT SOMEONE STILL BELIEVES IN! THEY HAVE INDEED LOST INTEREST.

    Reply to this review Read reply (1)

    Was this review helpful? (1) (0)

  • 3 stars

    "FRUSTRATING!!!"

    August 14, 2012   |   By pjohnson301

    Version: The Ultimate Troubleshooter 4.92

    Pros

    I love this program, I can delete and disable things that are bogging down my memory, it's something I use almost daily HOWEVER....

    Cons

    had to get a new computer and needed my subscription info. Went to website, looked a long, long time to find any contact of any sort, found one email address but no response and can't find again. Clicked option to have info sent to reinstall, link doesn't work, tried it over and over, I'm so angry that there is no contact info, (intentional so you'll just buy another out of frustration??) Also, this year, they automatically took renewal fee out of my bank acct., I didn't sign up for that!?! Also, could never forward questional tasks that is an option on the program, it has never worked for the 5-6 yrs I've had it.tHIS IS NOT A FREE SERVICE, BUT SERVICE IS MISSING.

    Summary

    PLEASE SOMEONE TELL ME HOW TO CONTACT!!!

    Reply to this review Read reply (1)

    Was this review helpful? (3) (0)

  • 4 stars

    "Great Product - SORRY Owners (merely Thieves and Liars)"

    June 03, 2012   |   By randall7

    Version: The Ultimate Troubleshooter 4.92

    Pros

    Good if you are living in 2005

    Cons

    NO updates, NO customer service,

    Summary

    I wish someone would purchase the rights to this product or copy the capabilities into another product.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1 stars

    "AVOID! AVOID! AVOID!"

    May 24, 2012   |   By mick2222

    Version: The Ultimate Troubleshooter 4.92

    Pros

    Originally, I found this program to be invaluable, as it informed me with well-written reports, allowing me to make informed decisions when tweaking my computer (as opposed to letting computer-tuning programs run wild).

    I used to LOVE this program, and was a loyal user for many years.
    And I still want to be...

    Cons

    Over time, the advertised updates became sporadic, and are now nil.

    Customer support is also nil (my communications them are never answered).

    In desperation, I prematurely renewed my subscription (resulting in two concurrent subscriptions) which gave NO benefit, at all!

    Summary

    A pity, but it is now hopeless.

    Updated on Jun 23, 2012

    The updates are back!

    I really DO love this program so much, that I renewed it, when TUT informed me that my original, annual subscription was expired. And I confess, that this was an act of blind devotion!


    The Timeline, thus far:

    16 June 2012 - I renewed my subscription.
    16 June 2012 - I Emailed TUT Central, its list of "Unidentified Tasks".
    24 June 2012 - TUT Central updated my installation to "DB Version 22 June 2012" status.
    24 June 2012 - I now, no longer have any "Unidentified Tasks".


    And this is a great confidence booster, because previously, for several years, TUT Central was not responding to my Emailing its list of "Unidentified Tasks".

    I do hereby renounce my preceding, "AVOID! AVOID! AVOID!" heading.

    mick2222

    Updated on Oct 6, 2012

    The updates are back, and I downloaded another one today (7 October 2012).

    This is their update summary (thus far) for 2012...


    Saturday 6-Oct-2012
    Update (Database update - 12 new entries)

    Saturday 29-Sep-2012
    Update (Database update - 5 new entries)

    Friday 22-Jun-2012
    Update (Database update - 5 new entries, 2 updated entries)

    Saturday 16-Jun-2012
    Update (Database update - 6 new entries)

    Saturday 9-Jun-2012
    Update (Database update - 5 new entries)

    Saturday 26-May-2012
    Update (Database update - 5 new entries, 1 updated entry)

    Saturday 19-May-2012
    Update (Database update - 5 new entries)

    Saturday 12-May-2012
    Update (Database update - 5 new entries)

    Sunday 6-May-2012
    Update (Database update - 8 new entries, 1 revised entry)

    Sunday 18-Mar-2012
    Update (Database update - 9 new entries, 3 revised entries)

    Saturday 4-Feb-2012
    Update (Database update - 6 new entries, 1 revised entry

    Reply to this review Read reply (1)

    Was this review helpful? (2) (0)

  • 2 stars

    "They've lost interest, haven't they?"

    April 09, 2012   |   By avhfj

    Version: The Ultimate Troubleshooter 4.92

    Pros

    I've been a loyal user of TUT for several years now, and used to find it an excellent source of info and an inspirer of confidence that my system was running reasonably efficiently and was not compromised.

    Cons

    But that is less and less true. The principal evidence is the ever-increasing number of items which appear with the status "Unknown". My system is reasonably bog-standard, and those items I've added which aren't I know about myself, generally speaking. Also, the recommendations for dealing with some of the hyper-intrusive programs often don't work anymore, or are immediately bypassed by the software house. For example, the instructions for dealing with Adobe Speed Launcher reference Acrobat 7. Acrobat 7 was released in January 2005 - seven years ago.

    Summary

    TUT gives the impression of a brilliant idea, who's inventor has completely lost interest: he or she is just collecting license fees from an ever-more disappointed clientele. The comments in many other CNET reviews about lack of service support that conclusion. I shan't be renewing by licenses when they expire.

    Reply to this review

    Was this review helpful? (2) (0)

  • Results 1-10 of 24

Add Your Review

Quickly sign in with: or Login or create an account to post a review.
You are logged in as . Please submit your review for The Ultimate Troubleshooter
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Update your review

Since you've already submitted a review for this product, this submission will be added as an update to your original review.
Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Previous Versions:

Close[x]

Submit a problem report for The Ultimate Troubleshooter

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The Download.com Installer isn't working as expected

The download link does not work

The software has a newer version

The product contains malicious software

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Close[x]

Problem Report submitted

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK