PureVPN


Average User Rating:
3.5
out of 11 votes
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Quick Specs

Version:
4.0.0.2
File Size:
10.12MB
Date Added:
September 10, 2014
Price:
Purchase; $9.95 to buy (Buy it now)
Operating Systems:
Windows Me/NT/2000/XP/2003/Vista/Server 2008/7/8
Total Downloads:
5,956
Downloads Last Week:
128
Additional Requirements:
Not available

Publisher's Description

Screenshots

More Products to Consider

All User Reviews

    Results 1-10 of 11

  • 5 stars

    "Easy to setup and use"

    August 22, 2014   |   By AlonzoMor

    Version: PureVPN - VPN Software for Windows 4.0

    Pros

    Comprehensive
    Good Chat support
    Easy to set up after some homework on protocols

    Cons

    Lacks a good user guide and on line tutorials are not up to date or useful.
    A screen by screen guide and an explanation on all the options needed so that use can be geared to needs.

    Summary

    New user so cannot comment on performance and reliability. But it seems to do a good job.

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  • 1 stars

    "Bad service - Bad support"

    January 13, 2014   |   By cuongnq1

    Version: PureVPN 0.9.7.1

    Pros

    Have many ip, many server.

    Cons

    Limited session login.
    Can't check how many session.
    Not support OPENVPN.
    Bad support, online support almost useless.
    Poor manual.

    Summary

    Never use PureVPN, stay away from them. They are sucks. My account disabled permanently. They limited login sessions and further more, user can't check how many sessions. That mean user is blind, then they can disable any one. Then contact support, only get reply "please first reply to this email, concerned deptt will assist you accordingly" after 30 mins waiting, so what online support using for? My business hurt, all my customer complain.

    Updated on Jan 16, 2014

    Updated: My account have been enabled.

    Thank PureVPN.

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  • 5 stars

    "Fantastic Service-A must for any Expats"

    November 04, 2013   |   By phobin

    Version: Not Found

    Pros

    - It works, I mean really works
    - Simple to use ...
    - Customer Service is EXCELLENT. Customer Service reps have always walked me through any issues
    - 'Speak' (or type) in near perfect English
    - Multiple US server locations (and many, many others throughout the world)
    - Very reasonably price ... TOTALLY worth it
    - Low overhead ... meaning that you can actually watch a video stream with nearly no lag (realizing I have great bandwidth on my desktop connected via a wired connection)
    - Everyone is very professional

    Cons

    - throughput on my Ipad can be a little choppy but that could be the marginal ipad video qualities (my opinion)

    Summary

    If your an expat wanting to watch any TV from your home ... this is a must. I have been able to watch just about everything. Customer service has walked me through several different issues. Thanks to Deniz ... I was able to connect to an online TV service (which has two 'u's in it name).
    If you are in the need for a VPN Client ... go ahead and spend a few dollars and get the trail offer to see for yourself.

    I have read some of the negative comments above. I can't believe they are talking about the same service. I have nothing but positive experiences.

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  • 5 stars

    "Works exactly as advertised. Fantastic support."

    November 03, 2013   |   By jakerichva

    Version: Not Found

    Pros

    Very fast VPN connections, easy to configure and use, reliable connections. The software is intuitive to use. Setup was quick and the connections are reliable. Speeds are basically at my ISP limits (which are 25mpts+) so downloading, surfing, watching videos are all quick. Support was incredible. I had two occasions to call, one for an account issue and one for a technical issue with OSX Mavericks upgrade. The account issue was solved quickly and to my perfect satisfaction. The technical issue was totally resolved in less than 5 minutes with no fuss.

    Fast, reliable, well supported and reasonable price. Great combination.

    Cons

    No cons noted.

    Summary

    I signed up for a year after just three days of trial. The company has been very responsive and supportive, and the connections are reliable and fast. On OSX the software is great, configuration is easy and technical support superb.

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  • 5 stars

    "Pure VPN is a awesome service and excellent support"

    November 03, 2013   |   By charlene43

    Version: Not Found

    Pros

    Excellent service please give this place a try and very easy setup. I've been with them along time and would never try anyone else. and the customer service is awesome also

    Cons

    there's not any cons to this service its a amazing service. They have very good customer service

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  • 5 stars

    "Generally impressed with customer service"

    November 02, 2013   |   By bclarewilson

    Version: Not Found

    Pros

    Because of my location, I have a lot problems with VPN services, but PureVPN has worked the best so far and they always have good customer service. This last time I was helped by somebody named Fiz for well over an hour. The issue was resolved in a friendly and efficient way.

    Cons

    Sometimes instructions from customer service representatives are a bit too technical for the average person

    Summary

    Overall, pleased with the service.

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  • 5 stars

    "Reply of above given reviews"

    October 28, 2013   |   By qazinm

    Version: Not Found

    Pros

    Ask us via live chat

    Cons

    Share with us and you will be assisted or rectified

    Summary

    @mcrate, 1. Due to security reason customers are not allowed to interact with database.
    2. It is also to secure your information. Suppose if your web login got hacked so the VPN account having same credentials will also be compromised and may be used for any means that is the reason we keep them different.
    3. Already replied in point # 1. In addition to that if it is done by support human eyes where is the security breach in it. Any provider has all the access and could see that even if you change the password without human eyes.
    4. You are not aware of it that SSTP is fastest in SSL based protocols. If you compare it with PPTP and L2TP SSTP is the slowest as "When security increases, speed decreases." So please read that link again, you referred, instead of misinforming others.
    Still if you have any question or doubt please contact via live chat and we will be glad to assist you.

    @shark15112345444454
    In order to get complete and ACTUAL updates about the incident please make sure to read our blog: http://www.purevpn.com/blog/fake-email-to-clients-update-1/ which was also referred in our email alerts started just after the incident and we kept updating our customers what happened and how we are tackling.
    Regarding compensation all the customers were informed "You can either use this credit to get $5 OFF in your next renewal invoice or if you wish extension on your current active service, please let us know."
    I must suggest everyone to discuss all your queries with our 24x7 chat support and let them assist you and you will get all favor.

    @RemyArmstro
    Still wondering if you were unable to make it work then how did you use it more than 500MB? Also if you need session vise logs of the same, please contact us and you will be provided the same.
    Let me update the facts here:
    1. Your usage was more than 950MB.
    2. You were able to connect and use the service.
    3. You were refunded too and there was no chargeback.

    @genokkk Every customer is not asked for verification but only those whose order is flagged for verification as order is placed using proxy / VPN and having payment information and usage location mismatched.
    Due to the increasing number of fraudulent transactions we are facing, we asked for additional verification in order to confirm the identity of the person making the payment. The reason behind this is simple i.e. Securing the interests of our users as well as our organization. Fraudulent signups have been on the rise and to cope them we need some sort of verification. If we do not ask for such stuff, scammers may get an account and start abusing our network which will disallow the legitimate users to use our service properly. So this step has been taken for the mutual interest and security of both the parties.

    Manager Customer Service & Support
    PureVPN

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  • 1 stars

    "Steer Clear!"

    October 14, 2013   |   By shark15112345444454

    Version: Not Found

    Pros

    They were all right before the security breach.

    Cons

    My experience was as follows: I bought a 1 year of service last month 8/13 for 49.99.

    I had the service for a month, then the security breach happened (yes, they were hacked and customer data was compromised), and being understandably concerned I cancelled my account (which took some effort I might add).

    Now that things have settled down I decided to give Purevpn another try, and reinstate my account. That's fine, they say, all I have to do is buy ANOTHER YEAR at 49.99. Oh but they will give me a 5.00 credit.

    WOW THANKS GUYS. It's obvious how much Purevpn really CARES. I feel like I am being punished for your screwup. Way to go. Guess that 50 bucks is more important than keeping your remaining customers.

    My advice: Steer clear.

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  • 1 stars

    "Horrible Software. Worse Service."

    August 26, 2013   |   By RemyArmstro

    Version: Not Found

    Pros

    I cannot think of pro for PureVPN.

    Cons

    I downloaded PureVPN's software, and could not get it to work. I contacted them, and they could not help me. I asked for a refund, and they said they could not give it to me because I went over the 500mb limit (during troubleshooting). Very fraudulant activity. I had to work with my card company to get a chargeback in order to get my refund. I would NOT recommend this software.

    Summary

    Do not use PureVPN!

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  • 1 stars

    "avoid pure VPN"

    March 17, 2013   |   By genokkk

    Version: Not Found

    Pros

    NONE at all avoid!!!!!!

    Cons

    wanted me to send a copy of credit card before I could even use the service, my guess is they are getting tons of credit card charge backs due to bad service. As with many I am expat in Thailand with a US billing address. if you send them this info 2 things can happen, ID theft is one, or if you want to complain to your credit card due to poor or them refusing to give a refund them having a copy of your credit card and passport would make it very very tough. avoid this company, you are at great risk for ID theft and getting suck with paying money for something that may not work

    Summary

    wanted me to send a copy of credit card before I could even use the service, my guess is they are getting tons of credit card charge backs due to bad service. As with many I am expat in Thailand with a US billing address. if you send them this info 2 things can happen, ID theft is one, or if you want to complain to your credit card due to poor or them refusing to give a refund them having a copy of your credit card and passport would make it very very tough. avoid this company, you are at great risk for ID theft and getting suck with paying money for something that may not work

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  • Results 1-10 of 11

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