Hide My Ass! - Free download and software reviews - CNET Download.com

Hide My Ass!

Publisher's Description

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All User Reviews
  • All versions:

    1.0 stars

    out of 3 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 3
  • Current version:

    1.0 stars

    out of 3 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 3
  • My rating:

    0 stars

    Write review

Results 1-3 of 3

  • 1.0 stars

    "Poor Service - slow speeds"

    April 9, 2014  |   By laois1979

    Version: Hide My Ass!

    Pros

    Country selection

    Cons

    Inconsistent - you share IP's with other users so it could be fine when you connect but as other users join the speed drops and the connection freezes (streaming TV).

    Very poor customer service, I am still awaiting an email for over 2 weeks regarding my service.

    Summary

    Strong VPN - much stronger connection and speed but less countries to pick from

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  • 1.0 stars

    "If I could give them zero stars.. I would have"

    February 26, 2014  |   By khaaos

    Version: Hide My Ass!

    Pros

    The software is shiny, but its a gimmick.

    Cons

    Speed.
    Privacy
    Quality
    Customer Service
    All around bad

    Summary

    HORRIBLE service. The software might be flashy, but don't let that fool you.

    The performance, customer service, and value puts this company on the bottom of the pile. Do your research, they do block traffic, they do throttle speeds, they do log connections.

    Contacting Customer service was disappointing. In fact they denied me a refund after 12 days for a full year subscription, even when they have a 30 day refund policy, but because they have a 30 day refund policy for only first time subscribers, loyal customers who are no longer happy with the declining performance and value of the service can get forget it.

    Do yourself a favor, stay away from this place, there are plenty of better options out there.

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  • 1.0 stars

    "Cute Icon, Bad Service"

    February 4, 2013  |   By jkladygogo

    Version: Hide My Ass!

    Pros

    Again, Cute name

    Cons

    Unresponsive to emails, poor customer service, tracks and logs your activity, will release your information to anyone who asks. Somehow calculates 10GB of usage within 4 hours and won't refund your money.

    Summary

    I signed up for the service and turned it on at 11 am. I read reviews (after the fact) and promptly at 4:30 pm asked for a refund. They didn't respond for a week. Then after many requests (and nonusage) they emailed me that even though I only used it for a few hours, I maxed the 10 GB limit and they are charging me for two months subscription.

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