Email Templates

From Agave Software:

Email Templates is an essential tool for email-intensive business units such as help desk and support. Email Templates extends the capabilities of Microsoft Outlook by letting users create standardized template messages. Message templates are created in advance so that even when users are pressed for time, they know they are expressing themselves fully with a complete response that has already been checked for inaccuracies and compliance to company policy.
Before you spend alot of money on server-based email management systems, try Email Templates�. Whether you are in support, service, sales or you just receive a lot of messages, the answer to your email woes may be sitting on your desktop.
"This is a terrific product! I use it every day." - Sue Mosher, www.slipstick.com, author of "The Microsoft Outlook Email and Fax Guide"