Group e-mail solution that automates the process of replying, routing and prescribing answers. Support teams can coordinate and respond to e-mail easily and efficiently. No more duplicate responses by your team. All e-mail message history is saved and easily referenced. Content analysis rules allow you to route messages to the correct person or group. The system is able to find key phrases in the message and suggest a response, based on pre-written text. Now your team can send replies in seconds with personalized, accurate answers with almost no typing.
Version 2.43 adds Reply to e-mail in different languages using our language dictionaries.