DriverAgent

DriverAgent

Average User Rating:
1.9
out of 31 votes

Quick Specs

  • Version:
    2.2009.7.30
  • Total Downloads:
    129,982
  • Date Added:
    Sep. 09, 2009
  • Price:
    Free to try (Free scan only); $39.95 to buy (Buy it now)
  • File Size:
    615.14KB
  • Downloads Last Week:
    68
  • Platform:
    Windows
User Reviews
+

Results 1–10 of 12

1 stars

"Unprofessional and rude support staff"

June 15, 2014  |  By User_2014

 |  Version: DriverAgent 2.2009.7.30

Pros

Potentially can identify drivers that need attention.

Cons

In my experience: can identify drivers for the hardware that is not even installed or connected to a computer and drivers that are several years behind the current year (which in general is possible if the hardware is really outdated, but in my case it wasn't).

Summary

While the scan can potentially identify problem drivers, I found it to be not reliable enough for me and right after I purchased and tried their service I requested a refund according to their "60 days money back satisfaction guarantee". The support team, instead of issuing a quick refund, embarked on a ransom-like trip, demanding the details of the drivers I wasn't happy about. One problem was that I used their service to scan a computer remotely, and no longer had access to it, to show them what hardware was actually installed on it, what drivers it had, and what their scan found that I wasn't happy about. Besides, leaving for vacation did not give me the time to do that in the first place. All that information was sent to their support and a request for a refund re-stated. The support continued to pressure me into "giving details" regarding the scan I found unsatisfactory and even resorted to using curse words in the e-mail exchange and refused to give a refund, thus not only exhibiting complete lack of common decency in dealing with a client, but refusing to honor their own policy for a refund, advertised here:

http://driveragent.com/c/join

60 days money back satisfaction guarantee

Additionally, they promised to fight my claims that I said I would submit through PayPal and BBB. Claims with both PayPal and BBB are already submitted by me.
I deal with a lot of purchases from different vendors at work as well as for personal purposes, and its a rare case of a blatant disregard to a customer's request to honor their own policy and pure rudeness to the client.

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1 stars

"NO SUPPORT"

April 15, 2010  |  By mtnsurf

 |  Version: DriverAgent 2.2009.7.30

Pros

Slick interface. Agressive sales team.

Cons

NO SUPPORT

Summary

Worse than Roxio/Sonic support (if you can imagine that).

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4 stars

"Plug and play worked great after download"

March 11, 2010  |  By wtoulmin

 |  Version: DriverAgent 2.2009.7.30

Pros

Plug and play worked great after download

Cons

no negative comments

Summary

Plug and play worked great after download

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4 stars

"This is an excellent software."

December 05, 2009  |  By chetkcmo

 |  Version: DriverAgent 2.2009.7.30

Pros

It works quickly.

Cons

It is simple to download.

Summary

I would recommend this software to anyone needing to update Drivers.

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1 stars

"Can break system and support is terrible"

December 04, 2009  |  By gbgolfer

 |  Version: DriverAgent 2.2009.7.30

Pros

I have to admit that when I downgraded a laptop from Vista to XP it found a driver that I needed.

Cons

The product gives invalid results and support is terrible. Drivers suggested are very often for the wrong hardware or are downrev and can (and do) break your system.

Summary

Support has had a "very serious and critical" bug (their words) open for over 2-1/2 months and the support people can't get the developer's attention to even look at it.

I've called three times to get a status on the problem. Here's the issue: The scans are put on their servers and you get a URL to view the results. Support doesn't see the same scan results as the users, so they can't offer any advise at all. I called in to get an explanation of the scan results I was getting. The guy couldn't even offer an opinion because he wasn't seeing my scan. This basic problem isn't even being fixed!

AVOID THIS PRODUCT LIKE THE PLAGUE! Only in the most dire circumstance and as your last gasp effort should you even consider this piece of junk.

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1 stars

"Do Not BUY - 100% rip-off!!!! No support response."

November 16, 2009  |  By mjbsaunders

 |  Version: DriverAgent 2.2009.7.30

Pros

Nothing is good about this s/w.

Cons

The software offered a driver update which broke my o/s. The free scan highlight there is a bios update even when in fact you are current. Support never returned my call/emails. BE WARNED. Unable to give this 0/5 stars....Begrudgingly give it 1/5

Summary

Rip-off. Dangerous as driver likely could damage your system. No response from support. Scanner will falsely indicate there is a bios update for your computer, which then you will be told later that infact you have the latest version. A complete BAIT and DITCH....

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2 stars

"Not Worth it"

November 08, 2009  |  By runrickus

 |  Version: DriverAgent 2.2009.7.30

Pros

money for them

Cons

Drivers as posted above are free from your vendors site.
Customer service is rude hard to deal with.

Summary

IMHO Not worth the headache.

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1 stars

"Useless, should get no star rating."

September 24, 2009  |  By Foosaboi

 |  Version: DriverAgent 2.2009.7.30

Pros

Found out of date drivers.

Cons

Found out of date drivers, but you have to pay upfront for the info. Drivers are provided free from vendors, so it's not worth the money. Doesn't uninstall correctly.

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5 stars

"We don't think about drivers much, but maybe we should"

September 11, 2009  |  By Bard15

 |  Version: DriverAgent 2.2009.7.30

Pros

Maybe I really could manage all my own drivers and go tracking them down at vendor sites. But is that how I want to spend my time? Worth the price to have a service that tells me what I need and gives me immediate access to the downloads.

Cons

Updating drivers always has the potential to be tricky, and sometimes hork your computer if something goes wrong. That's not DriverAgent's fault, but it is a hurdle they have to consider when making the service easy and understandable for everybody.

Summary

Some industry bigwig once famously called Windows "just a bag of drivers." Not all those drivers come from Microsoft, either. We forget that. It's big news when a new version of Windows comes out, and there's that "automatic updates" thing built in for the little fixes, but how about the dozens of other drivers from assorted vendors that are running under the covers, keeping all your devices happily talking to each other? How are you going to know that there's a bug in your wireless driver, unless you take the time to go visit your wireless device's vendor site? How often you going to do that? Even more to the point, are you sure you're able to determine the vendor of your wireless device, and find their web site?

You could do these things, sure. Drivers are free and it's the responsibility of each vendor how easy they make it to find and update them. DriverAgent's not trying to hide that fact, or charge you for them. The question is how much time and effort it would take you individually to do it, and then providing a service that does it for you. You get to decide how much your time is worth.

Is it right for you? Do you even care about driver updates? Depends. Ever get blue screens? Slow performance for no reason? CD that won't play, audio that crackles, or other problems that are only fixed by a reboot, only to happen again some random time later? Yeah, it's not supposed to do that. Maybe you want to scan for driver updates. You'd be surprised what you'll find.

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4 stars

"Fixed my problems"

September 11, 2009  |  By hokies09

 |  Version: DriverAgent 2.2009.7.30

Pros

i can now play cds through my computer

Cons

took me a while to figure out how to install the drivers

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Results 1–10 of 12

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Full Specifications

+
General
Publisher Phoenix Technologies
Publisher web site http://www.phoenix.com
Release Date July 30, 2009
Date Added September 09, 2009
Version 2.2009.7.30
Category
Category Utilities & Operating Systems
Subcategory Maintenance & Optimization
Operating Systems
Operating Systems Windows Vista 32-bit, Windows 95, Windows 2000, Windows 98, Windows NT, Windows 2003, Windows, Windows XP, Windows Me, Windows Vista 64-bit
Additional Requirements None
Download Information
File Size 615.14KB
File Name driveragent.exe
Popularity
Total Downloads 129,982
Downloads Last Week 68
Pricing
License Model Free to try
Limitations Free scan only
Price $39.95

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