Carbonite Online Backup

Carbonite Online Backup

Download Editors' Rating:
5
Spectacular
Average User Rating:
2.9
out of 206 votes

Quick Specs

  • Version:
    3.6
  • Total Downloads:
    21,274
  • Date Added:
    Oct. 10, 2008
  • Price:
    Free to try (15-day trial); $49.95 to buy
  • File Size:
    Not available
  • Downloads Last Week:
    1
  • Platform:
    Windows

Editors' Review

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If backing up your folders is one of those good ideas you never get around to, Carbonite Online PC Backup might be for you. Carbonite tales the effort out of your contingency plan with software that automatically backs up your selected data and stores it, encrypted, on online servers. The format and services are useful and intuitive.

An entertaining video tutorial explains your options for selecting and deselecting individual files or folders to back up. You can set your preferences to auto-backup your data each time you change it, or run back-ups manually. You can permanently exclude some data from being saved, and quickly recover files from your online holdings. Carbonite has an unobtrusive color-coded system for communicating the status of your file back-ups, so you can determine you status at a glance. For instance, a green dot by the folder on your desktop signals a successful online back-up.

Some downsides we encountered were the high CPU usage and the long initial back-up. Any logging out activity, such as a screensaver session that needs a password to end, will stall the back up process. The download itself is lengthy and annoyingly requires a reboot. New users are also required to register an e-mail address. Despite the setbacks, users who want a hands-off and off-site back up solution should find Carbonite a worthy investment of time and money.

 
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Publisher's Description

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User Reviews
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  • Current Version

    1.8

    out of 29 votes

    • 5 star 2
    • 4 star 1
    • 3 star 2
    • 2 star 7
    • 1 star 17
  • All Versions

    2.9

    out of 206 votes

    • 5 star 63
    • 4 star 31
    • 3 star 15
    • 2 star 20
    • 1 star 77
  • My rating

    0 stars

    Write review

Results 1–10 of 29

1 stars

"Slow product!"

November 28, 2010  |  By zxsp

 |  Version: Carbonite Online Backup 3.6

Pros

easy to use software

Cons

SLOW; can't manage the files online (after a few months, the amount of files in your backup is a mess!!); the software can't detect correctly the changed files for backup

Summary

Unfortunately, I paid for a one-year subscription!

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1 stars

"slow slow slow slow slow slow"

August 05, 2010  |  By clueso69

 |  Version: Carbonite Online Backup 3.6

Pros

Almost nothing.

Cons

The restore I am doing..... time elpse = days Unbelieveable!!

Summary

Wast of money...........

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5 stars

"Easy to setup and restored laptop after crash easily."

July 01, 2010  |  By phoenixpcrod

 |  Version: Carbonite Online Backup 3.6

Pros

It works in the background so you can continue to work. Backs up everything I select. Allows me to access the files remotely.

Cons

If you are on a slow connection response and access to files is slow.

Summary

This product has saved me hours of work. I use it on MACs and Windows 7 machines. Software installation and configuration is easy and allows me to easily modify my back ups. I will continue to use and recommend this product.

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1 stars

"Carbonite did not stand behind their product"

May 12, 2010  |  By orlink

 |  Version: Carbonite Online Backup 3.6

Pros

It worked for a while.

Cons

Carbonite did not stand behind their product! It quit working and after many hours of attempting to reinstall Carbonite, they refused to offer any refund. We had paid for 3 years back-up on each machine. We used Carbonite less than one year.

Summary

We purchased a 3 year package of Carbonite for two computers. After less than a year the Carbonite back up quit working on one computer. The other soon followed. One machine was on Windows XP the other on Vista. We made manyl attempts to re-install working with Carbonite on-line and telephone support. Finally we were told the problem is with our computers and that there was nothing else that Carbonite could do. They have refused a refund of any type. Our internet and other computer aplications generally work fine.

I am truly disappointed that Carbonite will not stand behind their product.

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1 stars

"Even the free trial didn't work."

September 26, 2009  |  By Badius

 |  Version: Carbonite Online Backup 3.6

Pros

Not a thing I can think of outside of the VP listing his email. He did respond and offered both his apologies and a waiver for phone support after I sent him a copy of the pathetic Live Chat response.

Cons

I'm now on my 3rd support person just trying to download the program. 1st person stated "Agent (Peter): "My resources are bit slow, please bear with me." That is a direct copy/paste.
I give up.

Tech support has people no knowledge of Carbonite.

Summary

Stay away from folks that don't understand their own product. Do your homework before buying something like Carbonite. After soooo many problems with just trying to install this program I have decided to just use an external hard drive and do it all myself the somewhat old fashioned way. Manually.
I use Alienware Laptops. I tried this out on my 6 year old model to test it. My main Laptop is a screamer and the system is cleaner than new toilet paper, unlike Carbonite.

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2 stars

"Carbonite-Decent product; dumbest company ever"

August 30, 2009  |  By brucek6

 |  Version: Carbonite Online Backup 3.6

Pros

Easy to backup files; cheap

Cons

Impossible to restore files after a crashed system; spend a little more on a product that works.

Summary

I subscribed to Carbonite when my hard drive was showing signs of failing. After backing up ALL of my files, my hard drive subsequently did fail and after recovering Windows onto a new drive, I attempted to install Carbonite. Unfortunately, I forgot my password. No problem. Click on "Forgot your password?" and they will email me a link to reset it. Except that in order to reset my password, they required either my carbonite serial number or my computer name...both of which were now lost on my failed hard drive. I spent nearly an hour on the chat line "talking" to some guy in Bangalore who was extremely polite, but ultimately couldn't help me and escalated my problem to Customer Service. Customer Service does not have a phone number, so it's a black hole. They never did contact me by email, as was promised. Bottom line? I paid $50 to backup my files, but now I have now way to recover them because the company is dumber than dirt. Don't waste your money on this product. Spend a little more and get something that has a company who will actually support it standing behind it.

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1 stars

"Do not use this trial program"

August 18, 2009  |  By lamspamcnet

 |  Version: Carbonite Online Backup 3.6

Pros

I spent two weeks trying to delete this program. It is viral.

Cons

I spent two weeks trying to delete this program after 20 reminders that the trial had expired. DO NOT TRIAL THIS PROGRAM.

Summary

I spent two weeks trying to delete this program after 20 reminders that the trial had expired. DO NOT TRIAL THIS PROGRAM. Do I need to be anymore explicit. It was a pain in the xxx

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1 stars

"Slow,Slow Slow,and doesn't deliver what it promises."

August 16, 2009  |  By Greg_te

 |  Version: Carbonite Online Backup 3.6

Pros

Great concept but it doesn't always work.

Cons

Remote file access never worked no matter what computer I used, what browser or what ISP. Plus restoring files always generated a continuing hourglass.

Summary

Tech support was attentive and said they were working on it yet they continue to advertise remote file access. Maybe when they get it working I'll give it another try but for now I'll keep my backups in house using Second Copy. I have used it for years and it is dependable and easy to use.

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2 stars

"Not wonderful"

August 14, 2009  |  By retfornow

 |  Version: Carbonite Online Backup 3.6

Pros

Started out relatively simple to use.

Cons

Cannot reinstall; will soon be dropped

Summary

No longer a 'safe bet' for me.

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1 stars

"No Support for removeable Hard Drives"

August 06, 2009  |  By garyyager

 |  Version: Carbonite Online Backup 3.6

Pros

Can't think of any

Cons

No Support for HP Personal Media Drives or any removeable hard drives

Summary

My HP PC came with a small hard drive. It also came with HP Media Drive Bay, a spot for a removeable hard drive. So I bought a HP Media Drive and plugged it in to that drive bay. It turns out that Carbonite will not allow my pictures and home videos on it to be backed up because it is techincally connected via an internal usb cable as opposed to a SATA cable. Even though the drive is internal and connected directly to the motherboard, Carbonite considers it an external drive and will not back it up.

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Results 1–10 of 29

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Full Specifications

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What's new in version 3.6
Version 3.6 saves multiple backup versions of frequently-changed files and allows you to schedule your backup if you choose to.
General
Publisher Carbonite
Publisher web site http://www.carbonite.com
Release Date October 10, 2008
Date Added October 10, 2008
Version 3.6
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Windows Vista, Windows, Windows XP
Additional Requirements Windows XP/Vista, high-speed Internet connection
Download Information
File Size Not Available
File Name Not available
Popularity
Total Downloads 21,274
Downloads Last Week 1
Pricing
License Model Free to try
Limitations 15-day trial
Price $49.95

Previous Versions:

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