Carbonite Online Backup

Carbonite Online Backup

Editors' Rating:
5
Spectacular
Average User Rating:
2.9
out of 206 votes
See all user reviews

Quick Specs

Version:
3.6
File Size:
Not available
Date Added:
October 10, 2008
Price:
Free to try (15-day trial); $49.95 to buy
Operating Systems:
Windows XP/Vista
Total Downloads:
21,274
Downloads Last Week:
1
Additional Requirements:
Windows XP/Vista, high-speed Internet connection

Editors' review

If backing up your folders is one of those good ideas you never get around to, Carbonite Online PC Backup might be for you. Carbonite tales the effort out of your contingency plan with software that automatically backs up your selected data and stores it, encrypted, on online servers. The format and services are useful and intuitive.

An entertaining video tutorial explains your options for selecting and deselecting individual files or folders to back up. You can set your preferences to auto-backup your data each time you change it, or run back-ups manually. You can permanently exclude some data from being saved, and quickly recover files from your online holdings. Carbonite has an unobtrusive color-coded system for communicating the status of your file back-ups, so you can determine you status at a glance. For instance, a green dot by the folder on your desktop signals a successful online back-up.

Some downsides we encountered were the high CPU usage and the long initial back-up. Any logging out activity, such as a screensaver session that needs a password to end, will stall the back up process. The download itself is lengthy and annoyingly requires a reboot. New users are also required to register an e-mail address. Despite the setbacks, users who want a hands-off and off-site back up solution should find Carbonite a worthy investment of time and money.

Publisher's Description

More Products to Consider

All User Reviews
  • All Versions:

    2.9

    out of 206 votes

    • 5 star: 63
    • 4 star: 31
    • 3 star: 15
    • 2 star: 20
    • 1 star: 77
  • Current Version:

    1.8

    out of 29 votes

    • 5 star: 2
    • 4 star: 1
    • 3 star: 2
    • 2 star: 7
    • 1 star: 17
  • My rating:

    0 stars

    Write review

    Results 1-10 of 16

  • 1 stars

    "Don't count on it."

    February 05, 2011   |   By davehachey

    Version: Not Found

    Pros

    The Remote Access can be useful.

    Cons

    We use this for our small business and when we had a disaster we were stunned to find out that there's a whole host of file types that Carbonite doesn't back up. Luckily we had a secondary backup or we would have been in a nightmare scenario.

    Summary

    If you're looking for a backup to count on this isn't it.

    Customer support is very poor. In the several times I used it I found that wait times are incredibly long (30 min plus) and it seems the only thing they will tell you to do is to reinstall Carbonite.

    Reply to this review

    Was this review helpful? (1) (0)

  • 2 stars

    "Straightforward, but will miss things you need"

    February 05, 2011   |   By ibyte78

    Version: Not Found

    Pros

    Easy install, setup and good performance

    Cons

    Misses files downloaded from Outlook; Doesn't pick up shortcuts; Fails behind some firewalls.

    Summary

    Carbonite doesn't work. It fails to backup normal Office files downloaded from Outlook 2007 claiming they are "temporary files". They are not. They refuse to respond to my many requests for resolution to this issue. "Never Worry About Your Backup Again" is an outright lie. You will lose files. It's too bad about their attitude, too. If they were willing to own it, I'd let them work it out, but they just don't seem to care.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1 stars

    "Not everything was backed up."

    January 31, 2011   |   By LJinCA

    Version: Not Found

    Pros

    Cheap. Easy to reach customer service by phone.

    Cons

    I thought all of my files were safe when my hard drive crashed, but I was very wrong. None of my music files were backed up. Not one. The most frustrating part was talking to customer service--they didn't seem to care.

    Summary

    I'm going to cancel my subscription and switch to something else.

    Reply to this review

    Was this review helpful? (0) (0)

  • 4 stars

    "Good option and decent price for "cloud" backups"

    January 30, 2011   |   By Warp09

    Version: Not Found

    Pros

    Integration of software into the Explorer shell so you can see by little yellow or green dots on file icons what is backed up and what is not (or is pending).

    Cons

    It is true that non-default file locations/folders and *.exe, *.dll files are not backed up by default -- so if you are a developer, just be sure to set your development folder(s) for backup.

    Summary

    I like it, and have 4 days left in my 15-day trial, but I am going to choose SugarSync, which I believe is more lightweight (i.e. doesn't drag your system resources down) and has a better interface (but also integrates into the shell like Carbonite does). IMO it is simply superior to Carbonite and is easier to use for the novice and non-techy.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1 stars

    "Incomplete backups, file loss in recovery, poor support"

    January 29, 2011   |   By computerup

    Version: Not Found

    Pros

    Easy to setup, and cost is great. If you just have a few files to retrieve after an accidental deletion then you may be fine.

    Cons

    If you lose a hard drive, you'll be shocked to find out that Carbonite did NOT backup all your files. And when trying to retrieve, many files will be listed but unavailable to be retrieved. I lost SEVERAL HUNDRED files to Carbonite. Support? A joke.

    Summary

    I had thought that Carbonite was great at first, with a super price and test deletions and restorals being easy. But when my hard drive crashed AND my backup drive was corrupted, I found that Carbonite had NOT done its job. Tons of files had been unmarked for backup (unbeknown to me), including important media files and data files. So when I went up into the Carbonite drive for retrieval, none of these files were available. Moreover, hundreds of files that were listed did NOT come back down during the restoral process. I tried to work with Technical Support, but 1) they weren't available by phone, and 2) they were obviously in another country where English was NOT spoken. I got nothing but replies in canned pre-written sentences or in cryptic English, and they could not understand what I was asking. In the end, we were around in circles, and I couldn't download so many of these important files. And over the next few days, the files started to disappear from the Carbonite drive. In the end, I lost huge numbers of files.

    So $50 a year? It's not worth it if the service simply doesn't work reliable. I'd rather pay $50 a MONTH to know that I am TRULY being protected, and in a pinch will not lose the files. I want human beings to talk to in a disaster recovery situation, not offshore people pressing hotkeys that bring up canned phrases.

    For these reasons, I cannot recommend Carbonite any more, and I've advised my clients to remove it from their machines.

    Reply to this review

    Was this review helpful? (2) (0)

  • 2 stars

    "Bandwidth upload restrictions after 35 GB: MAJOR NEG."

    January 19, 2011   |   By dumpdive

    Version: Not Found

    Pros

    Will do what it says, if you read all the fine print about its restrictions

    Cons

    Takes way too long to backup data if you have more than 35GB.

    Summary

    I'm a Mac user. I'd already purchased Carbonite when I found CrashPlan. I will not renew Carbonite when my current subscription expires. Reason: About two weeks ago I imported nearly 80 GB of pictures onto my hard drive. CrashPlan had the new stuff backed up within three days. Carbonite, because of their restriction on bandwidth usage once you've reached a certain number of GB to back up, has yet to complete the backup. CrashPlan is also slightly cheaper. The only thing I'll lose is the ability to access my backup from my cell phone.

    Reply to this review

    Was this review helpful? (1) (0)

  • 1 stars

    "Info center to change settings doesn't open. Slow. ."

    January 19, 2011   |   By martyjos

    Version: Not Found

    Pros

    Not much to like

    Cons

    Backup, when it runs, is slow. The Information center, that allows the suers to see what is backed up and th change settings fails to open most times. Many files are not automatically backed up.

    Summary

    I would not buy it again.

    Reply to this review

    Was this review helpful? (1) (0)

  • 5 stars

    "have had to use it twicce with no problems"

    January 17, 2011   |   By whodat123

    Version: Not Found

    Pros

    easy to use, no problems

    Cons

    no problems for me

    Summary

    Easy to use, works behind trhe scene. Inobtrusive. Easy to recover files.

    Reply to this review

    Was this review helpful? (0) (0)

  • 3 stars

    "Don't assume everything's backed up"

    January 12, 2011   |   By ninalouise1975

    Version: Not Found

    Pros

    Backs up automatically, once you've set it up to fit their odd rules

    Cons

    Doesn't follow usual basic rules

    Summary

    I've just found out that after nearly 2 years of using Carbonite, it doesn't seem to like folders with apostrophes, even though Windows allows them. A file I wanted to retrieve from Carbonite online was in a folder called "Nina's stuff", but I got an "invalid object passed in..." error message when I tried to access it. After checking on my main machine that the folder was apparently backed up, I can only assume it has something to do with the folder name as the only folders I can't access are those with apostrophes in the name. It allowed me to back it up, but it won't allow me to get it back. Worrying. Hope there's not too many other oddities or I may have wasted my subscription...

    Reply to this review

    Was this review helpful? (2) (0)

  • 5 stars

    "it works alll you need to do is set it and forget it"

    January 10, 2011

    Version: Not Found

    Pros

    it is automatic once you get it started. It is also very affordable

    Cons

    nothing really negative

    Reply to this review

    Was this review helpful? (0) (0)

  • Results 1-10 of 16

Add Your Review

Quickly sign in with: or Login or create an account to post a review.
You are logged in as . Please submit your review for Carbonite Online Backup
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Update your review

Since you've already submitted a review for this product, this submission will be added as an update to your original review.
Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Previous Versions:

Close[x]

Submit a problem report for Carbonite Online Backup

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The Download.com Installer isn't working as expected

The download link does not work

The software has a newer version

The product contains malicious software

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Close[x]

Problem Report submitted

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK