Remote Support System for Windows

By R.D.H.
Trial version
User Rating

Used Remote Support System for Windows? Share your experience and help other users.

The Download Now link will download a small installer file to your desktop. Remain online and double-click the installer to proceed with the actual 6MB download.

Developer’s Description

Provide remote support to your clients, transfer files, and reboot their machine through firewalls.

This software package will allow you to create a single exe file that a client can download off your Web page. When executed it will automatically connect back to you (through firewalls) and allow you to provide remote support. You now can provide support for clients you've never even met, transfer files and directories, chat with the client, reboot the remote PC with auto-reconnect, reboot the remote PC into safe mode with auto-reconnect. A customizable invoice for the session is generated automatically and emailed you and your clients, allowing for instant payment by credit card. Drawing on the remote screen and paging the remote client, are all available. The program is free for non-commercial use only. This download is a "Live Installer" which will always download and install the latest full release of RSS.

Remote Support System for Windows

By R.D.H.
Trial version
User Rating

Used Remote Support System for Windows? Share your experience and help other users.

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Full Specifications

GENERAL

Release: March 17, 2010

Latest update: February 29, 2024

Version: 1.7.3

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows Server
Windows ME
Windows XP
Windows 98
Windows Vista
Windows 2003
Windows 7
Windows 10
Windows NT
Windows 95
Windows 2000

Additional Requirements: Windows (all)

POPULARITY

Total Downloads: 56,409

Downloads Last Week: 0

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Last Updated

User Reviews

4/5

31 User Votes

Include Generic.dx!sqg Trojan
ck2010August 11, 2010
Pros
----------------------
Cons
Include Generic.dx!sqg Trojan
Summary
Great Product
CaryF300July 16, 2010
Pros
Allows us to support our users without them having to buy anything at all.
Cons
Still waiting for a released produt that works reliably with 64-bit OS's
Summary
We have been using this product for about 5 years to support 1500+ mostly computer-shy customers across the US and Canada. It has been so easy to use for them and for us.
Agonizing to support friends
gpetro64February 3, 2010
Pros
Don't know.
Cons
See summary.
Summary
It is rare for me to comment on software so it must be bad! Before installing the software I contacted the company as it was not clear to me what I needed to do to use it "unregistered" so I can support my friends. They replied that I had to generate a new client each and every time I wanted to connect with someone. I told them that it was an inefficient way to work and they simply replied that if I register the product that I could create a permanent client. Registration cost $349 .... so I guess it's not free. I am writing back to them now as their website says that the version on cnet is supposed to be a free one. Although this product is half the cost of TeamViewer, I will continue to use TeamViewer since at least their free version does work without doing handstands.
Nothnig but lies on CNET
firevipeMarch 8, 2009
Pros
None that i can see
Cons
not free as always when catagorized as free
Summary
Enough is enough, when are the creators of software going to realize that free is free. When I create software for free, it is free (no games, no spyware, no lies) absolutely free. I hate every on CNET that promotes their software being free when it is not. Please I beg all of you stop saying your software is free when it isn?t, and start being an honest contributor to CNET, Please!!!
It works great, no monthly fees, and my clients love it
chicky23August 23, 2008
Pros
I have been looking for something like this for a long time. I can now remotely support NEW customers over the internet with relative ease. This program is fantastic and is much better than the others. It has already paid for itself, time again.
Cons
Could have advertised on the radio, then I wouldn't have wasted so much time and money on the other stuff that's out there. Now i OWN my remote support business.
Summary
Bottom Line..: The program works, the support you get is fantastic and it has enabled me to take my IT business to the next level. There are many "services" out there that allow remote support, but this software is something I can OWN and it works better then even the BIG players out there. The connections are fast, and my customers have said that they really like how easy it is for them. I have never written a review on this website before, but this program was just too good to go unrecognized. I have a small setup issue during my install, and the company "held my hand" and walked me through it step by step. That kind of support is hard to find these days. You wouldn't be sorry if you were looking for a remote support tool and chose these guys. That's the bottom line.
Excellent product, great forum, great support
stockloveAugust 12, 2008
Pros
Very cost effective - a once-off purchase with a lifetime license. Prompt responses to support requests, and above all, the product is so easy to use, and gives us minimal technical problems.
Cons
Summary
Really Good Software: Best Value, Great Support
techguy72November 6, 2007
Pros
This is really great software, I don't know what the other guy is talking about. It does what it says it does, and it has SO MANY FEATURES. I went to their forum and asked a question and got a response within 30 seconds. It's just as fast as Remote Desktop and works behind firewalls, what more could you want. They have close to a thousand members on their forum, and all of them seem very happy with the software. I'm going to use it for my business and don't regret my choice at all.
Cons
They don't advertise... I had to search to find it, they should be on the radio with this product at the very least.
Summary
Bad
alvandeldenApril 7, 2007
Pros
Still thinking if there is something good about this software.
Cons
Too slow compared with other softwares I tried (Even MSN Messenger 8.0 has a remote assistance function for free and is faster!). Also, RSS has too many bugs. Mouse dissappear, tries to reconnect after ending a session... Even if this was freeware I wouldn't use it anymore, I'm sorry to say!.
Summary
Says FREE and No limitations BUT....!!!
TimaruNZSeptember 9, 2006
Pros
Great Software.
Cons
Says FREE and No limitations but official website has prices????? Am I incorrect????
Summary
This package has it all. . .
blabluppAugust 21, 2006
Pros
Professial looks, easy of use, reliability, and best of all fantastic user support. I have been using this software for several months, and AFTER using it for so long I was compelled to write this review. I love this program. It has more than paid for itself since my initial purchase. Development is very active, and they actually listen to their users on their support forum. With every release it keeps getting better and better. WOW!
Cons
Summary