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Key Details of ProProfs Help Desk

  • Track customer issues and requests with cloud-based help desk ticketing system.
  • Last updated on
  • There have been 8 updates
  • Virus scan status:

    Clean (it’s extremely likely that this software program is clean)

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Developer’s Description

Track customer issues and requests with cloud-based help desk ticketing system.
A Help Desk software has revolutionized customer service industry. ProProfs Help Desk, the cloud-based help desk ticketing system is powered by collaborative e-mail. When agents operate collaboratively, there is faster ticket resolution. A delightful customer experience is an offshoot of ticket prioritization, team commenting, and canned responses.

Shared inbox feature of ProProfs Help Desk helps agents track emails from a simple e-mail-like interface. Their job becomes easy and hassle-free with no long cc emails. Agents can send canned responses and rule-based automated messages to customers, once a ticket is created, updated, assigned, and resolved. ProProfs Help Desk is a user-friendly customer service tool. With the simple issue tracking software, agents can easily track customer issues and requests in one place. No request or issue can, thus, be missed, left unattended or, unresolved. Customer success managers, help desk managers, and agents need a help desk ticketing software to effectively manage customer support queries and requests.



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Full Specifications

GENERAL
Release
Latest update
Version
1.1
OPERATING SYSTEMS
Platform
Windows
Operating System
Windows 10
Additional Requirements
None
POPULARITY
Total Downloads
5
Downloads Last Week
0

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