Norton Online Backup for Windows

User Reviews

• Worst product I have ever hoped to use

  AP1BrianSeptember 24, 2012

  Pros

  I may get a DVD of my data anywhere between 45 days to 60ish days after crash. Thats the best "Pros" I could possibly come up with.

  Cons

  Customer service, actually getting your data retrieved, trying to get a phone call back, paying for .....well I guess nothing.

  Summary

  To be fair up until 1 week ago I would have said NOBU was a good service, thats because until then all I did was backup information. 1 week ago my laptop hard drive failed. As much of a pain as it was, it was somehow not as bad knowing ALL my files were safe. 1 week later I dont have even 1 single file restored. I have ZERO answers. I'm "technically" still in process of trying to get files restored but come on a week and nothing. I've been trying to restore 1 approx 70mb Quickbooks file for 47hrs and 37mins, seriously, no kidding. Level 4 tech support says they cant do anything until their system stop trying to restore this 1 70mb file and gives them an error code. This is after numerous attempts on their part to help with the problem. So I sit without any info for almost 2 full days waiting for an error code to pop up. Is this the backup you want????? Continued Just a follow up. It is now September 24th. I talked with "Chris" 3 times the week of 9/10 and was told each time "Mike" would call to continue to help fix the problem. No one ever called. I just got off the phone with Chris again and will now wait 3-4 weeks for a DVD to be made and shipped to retrieve my data. No resolution at all !!!! Almost a month later. I've spent countless days re-creating my quickbooks files to the best of my ability and have given in to the fact that some data will not be rebuilt. I can at least get the few photos and odds and ends off of the DVD. This is not a service, it is a slap in the face theft of money. If all you want to do is backup information you do not care if you loose or need in any reasonable time frame then this is a wonderful service. If you need to backup information that you would like to retrive oh say within a month or so look elsewhere.<br /><br /><span class='notifyMsg'> Updated </span>on Sep 24, 2012<p/>To clarify my HD crashed 8/31/12 and this was also first contact day. posting is of 9/24/12

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• Storage capacity is wrong

  r0dr1gajOctober 6, 2011

  Pros

  none that can't be gotten elsewhere, for far less money and hassle.

  Cons

  Storage capacity does not reverse. Purging files does not work.

  Summary

  I used this service for 5 months. This software is all about getting people to keep buying storage capacity. I eliminated two computers and the storage capacity did not change. Purging individual files did not work either. Furthermore, this is not an isolated problem. Read the Norton forums.

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• Maximum Size per Backup

  BuzzP123January 10, 2010

  Pros

  None, doesn't work.

  Cons

  Won't complete initial backup Exorbitant cost for additional storage

  Summary

  The initial backup failed repeatedly with code A2222. After many support requests on chat/phone, the "case manager" stated that Norton Online Backup supports a maximum of approximately 1.5 - 3.0GB per backup -- beyond the maximum results in a hard failure. Also, beware of exorbitant costs for additional storage ($69.99 for 25GB of additional storage beyond the initial 25GB). One of the tech support staff mentioned a server upgrade that is in process. For now, this won't meet my needs.

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• Like a disaster!

  thomaswzNovember 23, 2009

  Pros

  I really found none.

  Cons

  creates huge temporary backup files on your hard disk. very slow.

  Summary

  By all means avoid this service and turn to those many good alternatives! This program/service is a joke. The backup agent installed on your computer creates huge .arc (temporary backup) files before transfering them to the online server. If you want to backup a huge number of files (like I did, I tred 80gb of files), the temporary files would soon eat up your hard drive. The program and online interface do not even bother to explain this working procedure, which is stupid to begin with. Look around for other online backup services, none of which needs to eat up your hard disk before backing up! Watching the usable space of my hard disk quickly decrease for unknown reason felt like a nightmare. I thought there was a virus on my computer until I found out that "virus" was actually created by the anti-virus company! The response of this webpage interface program is awfully slow as well.

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• Very easy to use!

  Claire ^^July 30, 2009

  Pros

  Very easy to use. Has a nice and clean web interface. Can access your backed up files from any computer that is connected to the Internet. Backs up the most important files by default but you have the option to include additional files or folders.

  Cons

  Accessing your backed up files from the web interface can be a little slow sometimes.

  Summary

  Backing up your important files can't get any easier than this! After choosing which files you want to back up everything is fully automatic and you won't have to do anything. You can restore single files or the entire backup from the web interface whenever you need. It comes with 25 GB of storage and can be used on 5 computers.

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