Icon of program: Lokad Call Center Calcula…

Lokad Call Center Calculator for Windows

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Editors’ Review

Download.com staff
The Lokad application optimizes call center staff levels by converting call volumes into optimal operator numbers. It simplifies scheduling to reduce costs and improve customer satisfaction.

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  • Pros

    • Optimizes call center staff levels
    • Imports data from call center applications or Excel
    • Generates 1-click staff optimization reports
    • Converts call volumes to optimal operators using Erlang C
    • Requires no statistical or mathematical knowledge

  • Cons

    No Cons available

Icon of program: Lokad Call Center Calcula…

Lokad Call Center Calculator for Windows

Download now

Used Lokad Call Center Calculator for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
1.0.1179
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2000
  • Windows Vista
  • Windows XP
  • Windows 10
Additional Requirements
Windows 2000/XP/2003 Server/Vista, Microsoft .NET Framework 2
POPULARITY
Total Downloads
1,552
Downloads Last Week
1
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Developer’s Description

By Lokad
Optimize your staff levels.

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. No statistical or mathematical knowledge required. This version is the first release on CNET Download.com.

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