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HelpDesk CentreDesk Repair for Windows

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Used HelpDesk CentreDesk Repair for Windows?

Editors’ Review

Download.com staff
CentreDesk Repair is a freeware, multi-user helpdesk solution for managing repair services. It offers efficient call logging, tracking, technician assignment, customer updates via email, automated invoicing, and a parts inventory.

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HelpDesk CentreDesk Repair 0/1

  • Pros

    • Freeware multi-user helpdesk solution.
    • Fast, easy call logging and tracking.
    • Automated customer email updates on progress.
    • Automated SLA contract labor charge calculations.
    • Fully functional parts inventory.

  • Cons

    No Cons available

Icon of program: HelpDesk CentreDesk Repai…

HelpDesk CentreDesk Repair for Windows

Download now

Used HelpDesk CentreDesk Repair for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
6.101
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows Server
  • Windows 10
  • Windows Vista
  • Windows 7
Additional Requirements
Microsoft Office 2010 Professional x64
POPULARITY
Total Downloads
2,197
Downloads Last Week
11
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Developer’s Description

By Merging Technologies
Track all calls and display history.
CentreDesk Repair is a FREEWARE multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to useCore elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details; Quotations (approved or rejected); Invoicing (including a cancellation fee option) and a Batch Email facility. Invoice summary; Log completion; Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory;To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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