Genie Timeline Home for Windows

User Reviews

• Abysmal product support and DR that doesn't work

  Scott_NCDecember 12, 2013

  Pros

  Easy to buy and install

  Cons

  Disaster Recovery doesn't work and there's no other way to recover system files leaving you to reinstall everything again. Ummm... what is this product for again? Trying to reach support brings up a web page that qualifies for one of the most non-professional sites I've seen in a long time. Marking your need "Emergency" does nothing -- I've waited for 2 days and still haven't received a response. Pathetic.

  Summary

  Don't buy it! I'm now looking for a company that actually supports its products...

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• Way too expensive.

  chouxOctober 22, 2012

  Pros

  Not so much.

  Cons

  If you want it to work you have to pay every four months on top of the initial buy.

  Summary

  I have a completely full hard drive of things I wanted and things I didn't but now can't access anything because I didn't want to pay for an upgrade every four months. Every four months! I paid for the first two then when the tri-yearly came along, balked. It stopped working, support stopped supporting, I had to take off the version I went back to, it kept crashing my machine. So now I have a full external hard drive and a handful of money I could have put to much better use. I'm still amazed CNET advertises this.

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• Looks promising but keeps crashing, not reliable!

  LeDubJuly 25, 2012

  Pros

  Quite easy to set up nice interface shows with dot what files are backed up(green) and what files not(red) responsive customer service

  Cons

  The program gets stuck with one file an keeps trying to back it up. The backup then pauses and wont work anymore, and then crashes. The worst thing that you don't get any warning that it stopped backing up. Its continues backup and you trust that it is working, I don't want to have to check every hour(?)if the program is still working.

  Summary

  Potentially a good program, but not reliable at all. I don't want to think about the moment I need a backed up file, to discover that the last backup was 3 days ago.

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• Good concept, but the software misses it's target goals

  svenvandeveldeApril 27, 2012

  Pros

  It DOES perform a timeline backup. Backup DOES work without much disturbance. It's concept allows for simplicity and user friendliness. Genie provides good end-user support. Nice user interface.

  Cons

  It is a very dangerous tool. It does not a good job, due to the following reasons: - When you have multiple users on the same PC, it will only perform a backup of the files of the user the backup is installed for. - Intelligent backup is dangerous. It will only backup the files with the extensions you request. The list of extensions is not complete. - As a result, it consumes your backup drive space with files you don't want. Intelligent backup works for ALL your connected drives, even the xTB drives which you don't want to have included. - There is an 'exclude from backup' function in the tool, but it is hidden, not user friendly. - Recover sometimes fails for a number of files without reason. The tool crashes when recovering, and you have to restart. - The "system recovery" option does not do a good job, and it is VERY SLOW. - Files are spread out over the backup library between the "intelligent backup", and the "selective backup". Confusing

  Summary

  I am a registered user for 2 years, and have purchased 3 licenses. I would advise to consider very well the cons when doing a backup.

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• Watch out if you already paid for the Home 2.0 version

  sbootmanApril 14, 2012

  Pros

  * Fairly easy install. * Database conversion from Home 2.0 to 2012 took awhile but executed okay.

  Cons

  * Slowed down my aging XP considerably. * Couldn't prove it, but seemed to the source of occasional crashes, both the Home 2.0 version and the 2012 version. * After downloading & installing the 2012 version, Genie wanted to pick my pocket for the pleasure of the "upgrade". Nothing on CNET indicated the differential cost of moving to 2012 for previous ownerns of Home 2.0 * Not sure how (or if?) I can downgrade / retro back to Home 2.0 if I don't want to pay for the upgrade to 2012.

  Summary

  Be careful about downloading the newest version of Genie's products. Without advising you they will want you to pay for the new version even if you purchased the Home 2.0 version.

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• Reliable continuous backup

  tobycat3September 10, 2011

  Pros

  Provides continuous backup of selected folders, email etc.

  Cons

  None that I have found

  Summary

  I have used the home version for several years and enjoy the confidence it provides.

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• Closest thing to Time Machine on the PC

  cazzzacApril 30, 2011

  Pros

  Easy interface, set and forget, reliable backups

  Cons

  slows down start-up time, though backups use minimal resources themselves

  Summary

  worth it over windows 7 backup - significantly faster and more options.

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• I didn't use this, Mozy offered more of what I want

  Stapleton2010February 10, 2011

  Pros

  looks like an excellent product

  Cons

  unknown to me

  Summary

  I did not try this, but would recommend to my grand daughter for her small backup

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• Great product

  GregerKOctober 9, 2010

  Pros

  How easy it is to get stuff back when something went to he.l

  Cons

  Can't find anything

  Summary

  It easy to install and set up.

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• does nothing really new

  patagawayOctober 4, 2010

  Pros

  good idea 123

  Cons

  the idea is good but does not work in practice slows down my machine quite a bit when it is running a backup

  Summary

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