Icon of program: eAssistance Pro

eAssistance Pro for Windows

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Editors’ Review

Download.com staff
eAssistance Pro provides a live chat tool for websites, enabling real-time visitor interaction, sales enhancement, and valuable market insights.

  • Pros

    • Real-time visitor interaction and assistance
    • Customizable chat buttons, greetings, and survey questions
    • Visitor monitoring and geographical mapping features
    • Operator-to-operator chat and call transfer
    • See visitor typing in real-time

  • Cons

    • No mention of integrations with other platforms
    • Details on reporting capabilities are limited
    • No information on mobile app availability
Icon of program: eAssistance Pro

eAssistance Pro for Windows

Download now

Used eAssistance Pro for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
1.9
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 7
  • Windows 8
  • Windows XP
  • Windows 2003
  • Windows 10
  • Windows 98
  • Windows ME
  • Windows Vista
  • Windows NT
  • Windows 2000
Additional Requirements
.NET Framework 3.5, Windows Installer 3.1 or above
POPULARITY
Total Downloads
185
Downloads Last Week
7
Report Software

Program available in other languages

Last Updated

User Reviews

4.3/5

3 User Votes

Developer’s Description

By EAssistance Pro
Integrate a live chat tool with visitor monitoring and geo mapping into your website.
eAssistance Pro is an excellent tool to possess if you are dealing with online business and there are website visitors coming to your website every now and then. The benefits of using this software are endless. Starting from being able to interact with website visitors in real-time, the software ensures better sales, enhanced customer experience, increased ROI and better market insights.Using eAssistance Pro Live Chat Software, operators can provide instant assistance to website visitors, send them proactive chat invitation to augment sales and can capture different information about visitors. One can make as many changes with Live chat application as desired.Ranging from customizing chat buttons, greeting messages, chat survey questions and much more, the software is a steal. Few other functionality include, multiple live chat sessions, easy file transfer, canned responses and translation, automated/proactive chat invitations, automatic emailing of chat transcripts and call transfer, operator-to-operator chat transfer, web-based monitoring, real-time visitor monitoring, geographical mapping, automatic spell checking.eAssistance Pro supports multi lingual dictionary. The installed console in software automatically gets maximized when a new chat request arrives. It also has smileys that offer friendlier chat with website visitors. The Reports section is available a part of your console. Additionally, visitors get option to close or cancel file upload while using overlay chat wizard. Also the operators have the convenience of seeing what visitors are typing even before they send it.The updated 1.9 version of eAssistancePro is faster, and renders better performance and more comfortable chatting experience. There are many other exotic features in this software that makes it different from other competitive software.
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