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Close Support Service Desk Express Edition for Windows

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Used Close Support Service Desk Express Edition for Windows?

Editors’ Review

Download.com staff
This free help desk application simplifies customer, vendor, task, and call management. It offers easy implementation and use for various support needs.
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Close Support Service Desk Express Edition 0/3

  • Pros

    • User-friendly interface for easy implementation and use.
    • Active Directory import for customer database population.
    • Configurable response and completion targets by priority.
    • Comprehensive call and task history tracking.
    • Supports multiple support teams and standard email responses.

  • Cons

    • Manual creation of customer database is an option.
    • No mention of advanced reporting features.
    • Limited integration options beyond Active Directory.
    • No specific features for IT asset management.
    • Potential limitations for highly complex enterprise environments.
Icon of program: Close Support Service Des…

Close Support Service Desk Express Edition for Windows

Download now

Used Close Support Service Desk Express Edition for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
3.01.22
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 8
  • Windows 7
  • Windows 10
  • Windows Vista
  • Windows 2003
  • Windows Server
Additional Requirements
None
POPULARITY
Total Downloads
6,867
Downloads Last Week
9
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Last Updated

User Reviews

4/5

2 User Votes

Developer’s Description

By Close Fit Software
Manage customers, vendors, tasks, and calls.

Manage customers, vendors, tasks, and calls with this easy to implement and use help desk application. Totally free. No ads. Create your customer or end user database manually or through the Active Directory import facility. Define response and completion targets for different priorities. Manage support calls and tasks with full history capture, linked documents and more. Define standard email responses for your technicians to use. Option to have multiple support teams. The Service Desk view makes it easy for all technicians to manage and prioritize individually or as part of a team. Can be used for all types of customer service.

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