CCS HelpDesk for Windows

Name: CCS HelpDesk
Rating: 4 (1 reviews)
Author: Crow Canyon Systems

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Developer’s Description

By Crow Canyon Systems

Set up your own help desk with customer support based on Microsoft Exchange Server and MS Outlook.

CCS HelpDesk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Version 4.3 includes Automated Program Installation,Enhanced Form Field Management features( Auto fill date received,Ticket Closed by,"Additional Contact" Label Change,Auto Due date) , Approvals and Escalation Handling, KB Enhancement (usage counter).