ManageEngine ServiceDesk Plus for Windows

User Reviews

• Complete product ... but expensive in some cases

  shyd752/21/2013

  Pros

  easy-to-install (user friendly), very easy fits to all your business needs, web based, regular update, manage all aspects , multi language support, multiple sites, manage contracts, powerfull customized reports, self service portal ... and their support is very responsive

  Cons

  can be quite expensive in some cases ( with ams ), some screens to improve

  Summary

  Powerful software covering all needs, with regular updates. one of the best help desk software I've tested.

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• Waste product

  Rakesh_cool8/17/2012

  Pros

  It will defenitely waste your organisation's time and money, If you intent to do so buy this product

  Cons

  This product features are outdated and it is full of bugs. There are lots of good products with latest features than this one. DONT BUY

  Summary

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• ManageEngine ServiceDesk Plus

  Bharathisky6/12/2011

  Pros

  The latest version is ServiceDesk Plus 8 which has some special features like service catalog, agent scanning, auto assign ticketing and help desk API integrations.

  Cons

  Of course, it has some limitations which need to be taken care of. Overall the product is good

  Summary

  Reliable, simple & Affordable product to use.

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• Major issues regarding inventory with XP SP2, skimpy AD integration.

  rajivmehra6/5/2007

  Pros

  UI looks impressive, low cost.

  Cons

  Inventory functionality is unable to work with XP SP2's firewall turned on. We actually bought this product and their support is terrible. It seems that they dont know what they are doing. ...keep repeating the same solutions....and all those solutions dont work. <p>It has a relatively slow UI, the active directory support is rudimentary and not well thought out. AD support seems to be just slapped on as an afterthought, especially user management....but I see this is typical of most Java based products. AD support for them is like a 'step-child' for most! <p>Needless to say our department is looking elsewhere.

  Summary

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• Terrible

  dneizer6/4/2007

  Pros

  The HelpDesk application might be worth your purchase.

  Cons

  The Inventory application is worthless. It doesn't run with Microsoft SP2 and firewall turned on. Their customer support couldn't fix the problem. This problem dates back to 2004 and they have no solution except to give you the run around. Even their ManageEngine ServiceDesk Plus 6 version inherited this SP2 Firewall problem. We've had 3 network experts try to solve this problem but they've given up trying to figure out why AdventNet does random ports and such. <p> <p>Furthermore, you have very few options in setting up your scan. Only one scanning schedule. If you have a complex network then you'll have to scan all or nothing. <p> <p>Try something else like Spiceworks which is free and available from this site.

  Summary

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• pretty neat & cute helpdesk tool

  hawkins4/12/2005

  Pros

  combines asset management with helpdesk. good features like software license tracking, SLA compliance tracking & network inventory management. all this at a very affordable price.

  Cons

  Summary

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