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ManageEngine ServiceDesk Plus

By Zoho Free

Developer's Description

ManageEngine ServiceDesk Plus is a free web based, easy to use help desk software with integrated Project Management and Asset Management software.It has an ITIL ready version with incident, problem, change, CMDB and service catalog included.

By integrating ticketing, ITIL, project management, automatic asset tracking, software license management, purchasing, contract management and knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to automate complete itsm processes, improve productivity of your IT Service team and keep your end-users happy. Other notable features are active directory user importing,single sign-on, user satisfaction surveys, customizable workflows, help desk automations and advanced analytics.

With voice-driven iPhone app and android app, access your help desk on the go anywhere anytime. ServiceDesk Plus offers flexible integration for application management, network monitoring, API, mobile & PDA and remote control.

Help desk module of ServiceDesk Plus is free forever for unlimited number of technicians / users / tickets. Incident, Problem, Change, Service Catalog, Project Management, Knowledge Base, CMDB and much more can be implemented with ServiceDesk Plus at the cost of just $995 per year.

Full Specifications

What's new in version 9.1

Version 9.1:
  • Auto-suggest knowledge base solutions
  • Custom Scripts & triggers
  • Fail over service
  • Field and form rules
  • Asset cost enhancements
  • Advanced analytics
  • SLA for change management
  • Login page customization
  • General

    Release October 27, 2015
    Date Added October 27, 2015
    Version 9.1

    Operating Systems

    Operating Systems Windows 2003, Windows 2000, Windows 98, Windows Me, Windows, Windows NT, Windows Server 2008, Windows 7, Windows XP
    Additional Requirements None

    Popularity

    Total Downloads 8,167
    Downloads Last Week 4
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    User Reviews

    2.8/5
    6 User Votes
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