Magneto Helpdesk is a professional solution for issues and support request management for any e-commerce business based on Magento e-commerce platform.
Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpmate you can easily link tickets with matching orders in order to make support process more well-organized.
Your store support team creates new knowledge articles and solve clients problems on daily basis. Stop wasting this valuable resource with built-in knowledge system. Helpmate will allow customers to reuse this data and help themselves without bothering your store support team.
Helpmate also provide tickets history that will help you to track and check issues resolution process.
Our helpdesk extension will help your clients solve their issues and turn them into their satisfaction, improve their user experience and convert them into loyal customers.