Manage customers, vendors, tasks, and calls with this easy to implement and use help desk application. Totally free. No ads. Create your customer or end user database manually or through the Active Directory import facility. Define response and completion targets for different priorities. Manage support calls and tasks with full history capture, linked documents and more. Define standard email responses for your technicians to use. Option to have multiple support teams. The Service Desk view makes it easy for all technicians to manage and prioritize individually or as part of a team. Can be used for all types of customer service.
November 30, 2011
Version: Close Support Service Desk Express Edition 3.01.18
Simple, clean interface
Not customizable enough
We're not a 'call center' or a 'help desk' which this software seems to be geared towards. We have certain specific needs regarding our customers product support which I beleive will be hard to find in an off-the-shelf product.
So, in conclusion, this may be good software, it just isn't what we're looking for.