Used AmberCat Help Desk for Windows?
Editors’ Review
Download.com staff
Top Recommended Alternative
Pros
- Customers can log requests via email or browser
- Rapid Windows-based call logging for staff
- Tree view for managing customers, sites, and equipment
- Includes SLA monitoring and escalation features
- Supports email alerts, time, and charge recording
Cons
- Knowledge base functionality is mentioned but not detailed
- No mention of mobile access or integration capabilities
Used AmberCat Help Desk for Windows?
