Icon of program: AmberCat Help Desk

AmberCat Help Desk for Windows

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Used AmberCat Help Desk for Windows?

Editors’ Review

Download.com staff
AmberCat Help Desk efficiently logs, tracks, and manages customer support requests. It supports multiple logging methods and offers comprehensive database management tools for improved efficiency.

  • Pros

    • Customers can log requests via email or browser
    • Rapid Windows-based call logging for staff
    • Tree view for managing customers, sites, and equipment
    • Includes SLA monitoring and escalation features
    • Supports email alerts, time, and charge recording

  • Cons

    • Knowledge base functionality is mentioned but not detailed
    • No mention of mobile access or integration capabilities
Icon of program: AmberCat Help Desk

AmberCat Help Desk for Windows

Download now

Used AmberCat Help Desk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
3.4-sp6
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows ME
  • Windows NT
  • Windows 98
  • Windows XP
  • Windows 10
  • Windows 2000
Additional Requirements
Windows 98/Me/NT/2000/XP/2003 Server
POPULARITY
Total Downloads
3,329
Downloads Last Week
2
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Last Updated

Developer’s Description

By AmberCat Systems
Manage and track your help desk calls.

AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both log calls and manage your database. With SLA monitoring, escalation, e-mail alerts, time, and charge recording, and a knowledge base, AmberCat Help Desk is a feature-rich and configurable program that can help you manage your help desk more effectively.

Version 3.4 SP6 may include unspecified updates, enhancements, or bug fixes.

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