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IPHost Network Monitor

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All User Reviews
  • All versions:

    2.0 stars

    out of 1 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 1
    • 1 star: 0
  • Current version:

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    • 5 star: 0
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    • 2 star: 1
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Results 1-1 of 1

  • 2.0 stars

    "As they say "the devil is in the details" so BE AWARE"

    January 25, 2014  |   By Hector2014

    Version: IPHost Network Monitor 3.5.6985

    Pros

    1- Allows Import of MIB (although feature is not very practical) files
    2- Allows custom OID polling (this is a biggie, because others like Spiceworks do not as of Jan-24-2014)
    3- Nice Interface (appearance)
    4- Fast Support response time (<24hrs in our experience)

    Cons

    1- Unstable database - gets corrupted easily and recovery is NOT 100% reliable in our experience
    2- Cannot export monitors (this is a BIG Deal, believe it or not - they keep your data points to themselves within the database and only give you a graph to use)
    3- Charge by number of monitors (not devices monitored) - big deal as some devices could have THOUSANDS of OIDs to monitor EACH
    4- COMPANY CHARGES EXTRA to help you export 'your' Data points from the database (in our case, we were quoted about MORE than the cost of the software). Made us feel our data points collected are being held for ransom.

    Summary

    Important to point out that we're reviewing the PAID version of this software for 500 monitors. Free version has similar functionality and limitations.
    A- Cost is per Monitor (not per Device)
    They do not charge PER device, but rather PER MONITOR. This is a big deal, but depending on your situation, NOT IN A GOOD WAY: Some devices we monitor can have THOUSANDS of OIDs (SNMP polling commands) to monitor.
    For example, we monitor less than 30 devices, but have over 200 monitors.
    For each monitor we add, we need to repeat the monitor (copy) copied for each device separately; hence, at about 30 devices, we use up 30 monitors from our license for EACH KPI (Key Performance Indicator) we choose to monitor.
    You really need to THINK about what you want to monitor.
    Other S/W vendors (competitors) make a POINT to tell you that they charge per device -- some are even fully functional up to 30 devices for free.
    B- Support
    HELP/Support is very fast to respond and they even help you with some minor things...FOR EXAMPLE, if you want to create a 'Script' monitor they have sent us a sample at no cost if you can't program the script language they use (not sure what that script language is).
    C- Data Points collected NOT released for free
    IF you don't need the Data points this could be a good solution for you as their pricing is competitive (but not necessarily the best).
    In our case, we monitor many values of different devices at different locations.
    In order to TROUBLESHOOT a problem, we need to look and compare the values at a specific time on MULTIPLE devices...so looking at 1 graph at a time is impractical because it's a burden to 'line up' the graphs with time codes, etc.
    NOTE: If you just need to attach pretty graphs to a report, then their basic solution might just be good enough for you.
    Our REVIEW would have been much better until they quoted me DOUBLE THE PRICE OF THE SOFTWARE (>US$1,000) to extract the data points our PAID S/W collected on our DEVICES being monitored! Did NOT receive an offer of providing the Database Schema (which they state that they do on their website! Technically, I guess they do make it available: they just don't tell you it's gonna cost you more than the software).
    D- Cannot Export Monitors created
    As we were troubleshooting our Database (which really went haywire and was not providing the right responses to the polls) we noticed that if we wanted to create a 'clean' database we had to RE-CREATE all over 200 monitors, one by one. It took us about 30 man-hours to do the first time.
    E- Overall it WORKS WELL and you get GOOD support
    Software works fairly well...it's when you get down to the 'details' of really using it or needing it to support your equipment and/or your customer's equipment.
    F- Maybe the Developer is missing the bigger picture
    Their software is promoted as a smaller 'solution' that can GROW. As we GROW our customer base and SNMP monitoring needs, guess what !? we're now looking at a BUNCH of other S/W vendors...ALL BECAUSE of the limitations 'they have imposed' which make their software either impractical for troubleshooting or prohibitively expensive.

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