Icon of program: HelpDeskSAAS

HelpDeskSAAS for Webware

By Escon Information ConsultingTrial version
Visit site

Key Details of HelpDeskSAAS

  • Simplify online customer support for small to mid-size companies.
  • Last updated on 12/13/2018
  • There have been 1 updates
  • Virus scan status:

    Clean (it's extremely likely that this software program is clean)

Enlarged image for HelpDeskSAAS

Developer's Description

By Escon Information Consulting
Simplify online customer support for small to mid-size companies.
HelpDeskSAAS is a help desk software-as-a-service (SaaS) for customer service and support that lets you manage user tickets, organize your work and assign tasks to your help desk team. It's a role based, web-native, best of class help desk pplication that takes full advantage of the web to deliver customer support management to a browser without dedicated resources.HelpDeskSAAS is designed for small to mid-size companies that are looking to improve how they provide service and support to their customers. HelpDeskSAAS is complemented by a set of "best practices" that ensure consistency in your service message, improve your support process and facilitate the delivery of world-class customer service. HelpDeskSAAS support processes on both sides of the help desk. On one side, team members with the appropriate access permissions can monitor the entire service support functionality from the browser of any web-connected computer. On the other, both internal and external customers can submit online requests, check the status of their requests, or browse the online knowledge base.

Full Specifications

GENERAL
Release
December 26, 2011
Latest update
December 13, 2018
Version
3.8
OPERATING SYSTEMS
Platform
Webware
Additional Requirements
Web based product without dedicated resources needed. Web browser only.
POPULARITY
Total Downloads
141
Downloads Last Week
0
Report Software

Related Software