C-Desk for Webware

By CTNS
Free
User Rating

Used C-Desk for Webware?

Developer’s Description

Manage all service requests for your company. Free Helpdesk software / free complaint management.

Free Helpdesk Software for unlimited users and technicians. With additional features that makes it as an ideal intranet solution. Features Like Service Request Management. (ticketing tool). Task and project management. Log books. Asset Management. Customer Care Portal ( Enables Customers Service Request ). Vendor Service Portal. Events and Photo gallary. Video Gallary. Birthday Calender. Knowledge Base. Surveys and Polls Notice board. And many many other features that is needed by large organisations.

C-Desk for Webware

By CTNS
Free
User Rating

Used C-Desk for Webware?

Explore More

Full Specifications

GENERAL

Release: October 14, 2016

Latest update: December 13, 2018

Version: 5.06.24.00

OPERATING SYSTEMS

Platform: Webware

Additional Requirements: IIS, SQL Express 2008

POPULARITY

Total Downloads: 2,432

Downloads Last Week: 0

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Last Updated

Tinkercad
Trial version

User Reviews

5/5

4 User Votes

One of the best helpdesk application i have used
rupeshpatil21December 14, 2017
Pros
We have provided this to one of our large corporate customer as helpdesk solution and they are really very happy. It covers service request management for all departments. additionally it has so many features that it works like an intranet solution with helpdesk
Cons
I dont see any Cons
Summary
#1 Helpdesk Software Free
rpatilctnsDecember 13, 2017
Pros
Free & comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization. So this application does not only work as IT Helpdesk App but as a complete Helpdesk solution for your organization. Truly multi location application which supports centralized management as well as decentralized management of services. This module works as an internal service request management, so users can raise service request to any department of his/her location. Features like linking the service request helps inter-department communication on a particular service request. Customer Care modules takes care of Customer Complaints. And vendor portal enables to integrate third party vendors for outsourced services. C-Desk works as an intranet portal for the organization. Features like asset management, notice board, Log books, Projects and tasks, Events & photo gallery, Birthday calendar, etc. are some of them.
Cons
We have been using software from a long time but dont find any cons
Summary
Good application for process driven organizations.
pramod329November 10, 2014
Pros
Multiple modules like * E-logs * CRM for external and inter clients * Task management * Document repository * Process monitoring * Multimedia repository * Calendars & Events * Notice management * Surveys & Polls are some of the best modules
Cons
The look could be worked on.
Summary
This is an easy to use application. Its lite version can be accessed by most smart phones. It has an inbuilt chat application which is an effective communication tool. The built in SLA levels bring about a sense of accountability in the organization.
good help desk / service request management application
BNRAOCSCOctober 24, 2014
Pros
Many features for all users in the organization. 1. helpdesk / service request management. 2. Log book. 3. Task management 4. Photo gallery. 5. Notice board.. 6. Asset management and many more
Cons
not found yet..
Summary