From Crow Canyon Systems:
CCS HelpDesk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.Support requests are entered through Outlook, the Web or email, and then are assigned and tracked. The resolved tickets are kept in an Exchange public folder and can be reviewed if a similar issue arises again. Version 4.3 includes Automated Program Installation,Enhanced Form Field Management features( Auto fill date received,Ticket Closed by,"Additional Contact" Label Change,Auto Due date) , Approvals and Escalation Handling, KB Enhancement (usage counter).
What's new in this version: Version 4.3 includes Automated Program Installation,Enhanced Form Field Management features( Auto fill date received,Ticket Closed by,"Additional Contact" Label Change,Auto Due date) , Approvals and Escalation Handling, KB Enhancement (usage counter).
More Products to Consider
- Take an open-source approach to office productivity.
- Convert PDF files to Microsoft Word format.
- Open, edit, and save files using the new file formats in 2007 v...
- View, navigate, and print PDF files.
- Convert JPG, BMP, TIFF, PNG images to PDF files.
- Download a MS Office Visio stencil with shapes.
- Create and manage server rules for processing incoming messages...
- Address security issues that could affect your Exchange Server ...
- Create and share content with the help of a comprehensive set o...
- Assist in configuring and validating client certificate authent...
- Transform PDF documents to Excel documents.
- Create, encrypt, and merge PDF files.
- Provide your help desk with complete service and support.
- Resolve problems found in Exchange 2003 DAV since the release o...
- Keep track of how you use your PC.
- Fix and improve Remote Procedure Call service.
- Render PDF files within applications that support the print fun...
- Share Outlook calendars, contacts, e-mail, tasks, journals, and...
- Create and modify customized HTML forms.
- Develop your own custom solutions visualizing various data.
- Create and manage your own POP3 e-mail server.
- View other computer's desktop and access VNC server.
- Read, create, and save files seamlessly in Office 2007/2010 and...
- Fix problems found in Exchange Server 5.5 CDO since the release...