Background:
Agent banking is a financial inclusion service which has been adopted by the bank to extend our retail reach across all segments. The agent is expected to render basic financial services on behalf of the bank.
Agency Banking refers to a type of branchless banking to improve financial inclusion, bring banking services/products closer to the people and acquire a wider customer base.
Offering:
Account opening
Cash withdrawal
Cash deposit
Funds transfers
Bills payment
Airtime Purchase
General guidelines
Agency Banking operates in partnership with agents to conduct financial transactions on behalf of the bank. Customers visit the agent locations to perform financial services.
Customer pays for the services.
Reward/Incentives
Transaction commission to both the bank and the agent
Project Objectives:
To grow retail accounts.
To provide financial services to the unbanked
Bring banking services/ products closer to the people
Increase awareness of retail products
Earn income from the services/ transactions performed
MOBLE APP TRANSACTIONS
1. Account opening With BVN
Agent keys in intending customers Bvn
BVN validates customers information.
Agent impute customers e-mail, and phone number
Customers get an OTP on the mobile number provided
Agent inputs OTP to complete account opening.
2. Account Opening Without BVN
Agent keys in intending customer Surname and First name
Enters Date of Birth
Keys in E-mail (optional)
Enters Mobile number
Customer receive an OTP on the mobile number provided
Agent inputs OTP to complete account opening.
2. Funds transfer/Deposit
I. Zenith Bank (cash deposit)
Agent receives cash from customer
Agent imputes Customers account number
System validates account number
Agent imputes amount and narration.
Agent enters PIN to complete cash deposit.
Agents Till account is debited, customers account is credited.
II. Other Bank
Agent receives cash from customer
Agent imputes customers account number
Selects customers bank
System validates customers account information.
Agent impute amount, Narration, senders name and phone number.
Agent enters PIN to complete
Agents Till account is debited, other bank account is credited.
3. Cash Out
Agent imputes account number
System validate account number
Agent impute Amount
OTP is sent to customers alerts number.
Agent imputes OTP and Pin to complete transaction.
Agent Till account is credited, Customers account is debited.
4. Bills payments Multichoice, Discos and all Quickteller billers are available on the platform. Fee is N100.
5. Air Time purchase Airtime vending for all Telcos are available.
Agents receives cash from customer
Select network operator
Inputs mobile number and Amount
Agent enters PIN to complete transaction
Agents Till is debited.
Customer mobile number is credited.
