ZMoney Agent for Android

Background:

Agent banking is a financial inclusion service which has been adopted by the bank to extend our retail reach across all segments. The agent is expected to render basic financial services on behalf of the bank.

Agency Banking refers to a type of branchless banking to improve financial inclusion, bring banking services/products closer to the people and acquire a wider customer base.

Offering:

Account opening

Cash withdrawal

Cash deposit

Funds transfers

Bills payment

Airtime Purchase

General guidelines

Agency Banking operates in partnership with agents to conduct financial transactions on behalf of the bank. Customers visit the agent locations to perform financial services.

Customer pays for the services.

Reward/Incentives

Transaction commission to both the bank and the agent

Project Objectives:

To grow retail accounts.

To provide financial services to the unbanked

Bring banking services/ products closer to the people

Increase awareness of retail products

Earn income from the services/ transactions performed

MOBLE APP TRANSACTIONS

1. Account opening With BVN

Agent keys in intending customers Bvn

BVN validates customers information.

Agent impute customers e-mail, and phone number

Customers get an OTP on the mobile number provided

Agent inputs OTP to complete account opening.

2. Account Opening Without BVN

Agent keys in intending customer Surname and First name

Enters Date of Birth

Keys in E-mail (optional)

Enters Mobile number

Customer receive an OTP on the mobile number provided

Agent inputs OTP to complete account opening.

2. Funds transfer/Deposit

I. Zenith Bank (cash deposit)

Agent receives cash from customer

Agent imputes Customers account number

System validates account number

Agent imputes amount and narration.

Agent enters PIN to complete cash deposit.

Agents Till account is debited, customers account is credited.

II. Other Bank

Agent receives cash from customer

Agent imputes customers account number

Selects customers bank

System validates customers account information.

Agent impute amount, Narration, senders name and phone number.

Agent enters PIN to complete

Agents Till account is debited, other bank account is credited.

3. Cash Out

Agent imputes account number

System validate account number

Agent impute Amount

OTP is sent to customers alerts number.

Agent imputes OTP and Pin to complete transaction.

Agent Till account is credited, Customers account is debited.

4. Bills payments Multichoice, Discos and all Quickteller billers are available on the platform. Fee is N100.

5. Air Time purchase Airtime vending for all Telcos are available.

Agents receives cash from customer

Select network operator

Inputs mobile number and Amount

Agent enters PIN to complete transaction

Agents Till is debited.

Customer mobile number is credited.