Used Visual Support for iOS?


Visual Support Analysis

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Not written by CNET Staff.

Visual Support is a productivity application designed to facilitate remote assistance through live video interaction. The application allows users to share their iPhone's camera view or screen with support agents and experts, enhancing communication during technical support sessions. Key features include HD audio, auto-adjusting video frame rates, and co-browsing capabilities, making it suitable for business applications and customer support scenarios.

The app operates through an invitation system, where users can join sessions via SMS or a web link. During interactions, users can utilize tools like two-way drawing, annotations, and session recording for later reference. Importantly, the app maintains user privacy by restricting remote agents from accessing any personal data on the device, ensuring a secure environment for assistance.

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Used Visual Support for iOS?


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Full Specifications

GENERAL
Release
Latest update
Version
5.8.4
OPERATING SYSTEMS
Platform
iOS
Operating System
iOS 16.4
POPULARITY
Total Downloads
46
Downloads Last Week
0

Report Software

Last Updated


Developer’s Description

The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS...
The Visual Support App allows support agents, experts and claim professionals to see what you see, either by leveraging the back camera of your IOS device or by sharing your screen.To use this application you must be invited via SMS or start the interaction from a webpage.To start the visual interaction you have to download the application and go back to the SMS or webpage to connect the session.During the interaction you can leverage advanced capabilities as:- HD Audio- Video frame rate auto adapt- Screen sharing and co-browsing- Live remote pointer- 2 ways drawing and annotations- Pause video, photos and picture saving- Session recordingThe app does not allow the remote agent to access any data stored on your device.

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AI Assisted Content Disclosure

Content created and reviewed by Softonic with information obtained from SightCall, using AI.

CNET's editorial team was not involved in the creation of this content. Opinions, analysis and reviews were not provided by CNET.