The Virtual Decorator - Room & Home Design for Windows

User Reviews

• Paid for upgrade but didn't receive

  lzfcnetuserMarch 30, 2014

  Pros

  I can't list any at the moment.

  Cons

  The site seems to perform a bait-and-switch. Users are led to the download area where they can retrieve the free version of the software, but are also informed that they can pay $312 for the full upgrade after downloading the free version. Below this link is another offer stating that for a limited time, users can download the upgrade for a mere $17. Believing that an initial download of the free version would result in a $312 expense should I desire the upgrade, I decided to take advantage of the full upgrade offer and pay $17.00 Once I did that, I received no e-mail message with a download link, and could not find any way to retrieve the upgrade package. I attempted to send an e-mail to request the download link, but it was returned with a "mailbox full" error message. I was able to download the free version, hoping that it contained an upgrade path...but no such luck. So, in essence, I have paid $17.00 and have no way of receiving the product.

  Summary

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• What is with the reviews - is this youtube ?

  interiordesignerSeptember 23, 2011

  Pros

  There is a free version available for everyone to try and decide for themselves !

  Cons

  The software didn't do exactly what I wanted in the end so I didn't purchase the upgrade - but I determined that using the free trial and have absolutely no complaints.

  Summary

  I am writing this review because I think that some of the negative reviews here are totally totally unreasonable this place is turning into youtube. Personally I think this software is so so to OK - I can see and appreciate the things it does well but IMHO its not great and there is definitely room for improvement. In the end I decided there was another product on the market that does what I wanted better BUT that said the really negative reviews here are about the customer service and the software not working after purchase ? This company like most software developers today provides a free version for trial and evaluation - that is your chance to download the software for free and try it and decide if its right for you. Developers do this for three reasons 1 To give us a try before we buy 2 To remove all the compatibility issues with complex software - ie your 10 year old machine that blue screens every 10 minutes cant be "supported" 3 To remove the dead wood users from the high service need customers - yes there are plenty of people out there that could not drive software if their life was dependent on it - you have clearly never worked a "help desk" if you don't believe this. When you have enough downloads in a day you are going to get a lot of issue 2 and 3. So to those negative comments as far as I am concerned if you bought this software without using the free trial with an expectation that the developer should be held responsible if your PC cant drive it or you cant drive it then you and only you are responsible for that. This company like many others put their software out there and say if you like it you can buy it, but please try it first - most developers have a policy of no refunds after purchase - yes even big ones so take responsibility for yourselves instead of blaming others. Take away - always try software first and only buy it if you like it.

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• Ordered and never received.

  daepdxJune 29, 2011

  Pros

  Sounds good, but.....

  Cons

  Paid for the full version and got nothing.

  Summary

  They got my money, I got nothing. Avoid this software.

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• Shane Wallace - Con artist

  a-humble-reviewerApril 12, 2011

  Pros

  Absolutely nothing

  Cons

  Absolutely everything.

  Summary

  I made an account just so I could write this. "Shane Wallace" is a stain on the earth. I paid the money for the full version, and the program refused to work. So I emailed support, and after a few days, got word back from Mr. Wallace. I will say that he did make actually make an attempt to help me in the first email - - Me: Hello, I've purchased the full version of your software, however upon starting the program it crashes saying that the vb3core.exe has stopped working. I need this software for a project, and must know how to make it work. I am running Vista 32-bit. Please respond immediately with any information. Shane: I know this fault - it is a rare, intermittent issue with Graphics Cards Drivers, it doesn't happen often and in always identified with the free trial version so that it doesn't inconvenience customers. You didn't have the issue with the free trial ? and it only occurs in the upgrade ? Me: Hello Shane, No, in fact I never used the trial whatsoever. I went straight to the full version. What can be done to fix this. That was it. Never responded back, didn't offer any sort of help. Just took my money and split. Shane Wallace, I hope you read this, enjoy my 25 bucks. Maybe invest it into your garbage software and fix that "rare, intermittent issue" you told me about. Thanks for nothing.

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• Confusing!

  Cortney12345August 4, 2010

  Pros

  i loovee that you can decorate your own home

  Cons

  the buttons wont work !

  Summary

  Im not really sure none of the buttons will work and im disappointed. cant figure out how to do it ! i signed up but Im really frustrated because Ive recently bought the Sims games so i can create my own home and everything but it wont work on my computer and i was very excited for this program butt well any help?

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• Interior decorators beware

  pvrhoadsJanuary 26, 2009

  Pros

  Looks like a great product, function, flexibility.

  Cons

  Furniture library very limited. Online assistance took a rather rude tone.

  Summary

  Interior decorators need more variety in furnishings, basic shapes.

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• Lousy Support and abusive staff

  spyderaSeptember 2, 2008

  Pros

  This product has not pros whatsoever.

  Cons

  Nothing works for me. The video wont stop playing and support wont help. I cannot clicm on ANYTHING on the screen. Actually their only email was abusive. I think there are better products on the market. No support. Look elsewhere.

  Summary

  he sales and support people of this software are very abusive and abrasive. I downloaded a copy and when things refused to work, I sent in an email asking for assistance. What I got back was an abusive letter from one Shane Wallace, calling me "an idiot" and "dont waste my time", "go away" and other such things... Don't bother with these guys, your money is better spent elsewhere. If a user has a problem and you respond in anger, it just shows arrogance and unwillingness to accept the fact that the product is a dud and the company filled with losers.

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• Impossible to place objects accurately.

  graphotoJuly 17, 2008

  Pros

  Cons

  Yes, this trial version has a VERY limited selection of objects, but that's not the real problem... placing them is. I spent 20 minutes trying to get a door on the left side of the wall. Once it's set you can't move it, you can only delete it and start the process all over. Very annoying... It would take less time (and be more acurate) to draw a 3D room.

  Summary

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• M. DanialJuly 10, 2008

  Pros

  Cons

  Summary

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• Master_pppMay 31, 2008

  Pros

  Cons

  Summary

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