Icon of program: Request Tracker

Request Tracker for Windows

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Editors’ Review

Download.com staff
This database system efficiently manages customer requests, tracking all details from initiation to resolution. Ideal for call centers and help desks.

  • Pros

    • Stores and retrieves all customer request information.
    • Tracks request details: who, what, when.
    • Records actions taken and time spent by handlers.
    • Calculates charges for handled requests.
    • Prints bills and tracks customer payments.

  • Cons

    • No mention of integration capabilities.
    • Limited information on reporting features.
    • No details on user management or permissions.
    • No mention of cloud or mobile access.
    • Specific industry customization options unclear.
Icon of program: Request Tracker

Request Tracker for Windows

Download now

Used Request Tracker for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
3.2
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows XP
  • Windows 10
  • Windows 7
  • Windows 98
  • Windows 2000
  • Windows ME
  • Windows NT
  • Windows 95
Additional Requirements
None
POPULARITY
Total Downloads
10,027
Downloads Last Week
0
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Developer’s Description

By CyberNiche Software
Stay on top of your customers' requests.

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks of any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

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