Used Request Tracker for Windows?


Editors’ Review

Download.com staff
This database system efficiently manages customer requests, tracking all details from initiation to resolution. Ideal for call centers and help desks.

Top Recommended Alternative

  • Pros

    • Stores and retrieves all customer request information.
    • Tracks request details: who, what, when.
    • Records actions taken and time spent by handlers.
    • Calculates charges for handled requests.
    • Prints bills and tracks customer payments.
  • Cons

    • No mention of integration capabilities.
    • Limited information on reporting features.
    • No details on user management or permissions.
    • No mention of cloud or mobile access.
    • Specific industry customization options unclear.

Used Request Tracker for Windows?


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Full Specifications

GENERAL
Release
Latest update
Version
3.2
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 98
  • Windows 2000
  • Windows 95
  • Windows 7
  • Windows NT
  • Windows 10
  • Windows ME
  • Windows XP
Additional Requirements
None
POPULARITY
Total Downloads
10,039
Downloads Last Week
0

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Developer’s Description

Stay on top of your customers' requests.

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