Plain Ticket for Webware

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Developer’s Description

By Turbine Interactive

Manage your enterprise workflow and track tickets.

Plain Ticket is a user-friendly and simple, yet flexible and powerful issue tracking system that takes care of all your requests, from both internal and external customers. Not only does it unclug your inbox, it also allows you to sort issues into categories that you define, keep track of each one, and see in an instant what is urgent and what is less so. Plain Ticket can be used in any domain of activity, whether you're in human resources, accounting, sales, in engineering, in a laboratory, in retail or in your own enterprise. Plain Ticket will become your main requests tracking center. Each department, sector in your company can thus be assigned a category in Plain Ticket, from which you'll track and follow requests of all kinds. Plain Ticket supports email integration (it sends email notifications and you can send emails to a category to create a ticket), custom categories, file attachments, and it has a lengthy data retention. In fact, you can configure Plain Ticket to retain all your data, so that it can be used as a knowledge base over time. You can also have different type of users, so they can interact with Plain Ticket in their own fashion.