Live chat with Web site visitors, monitor site traffic, and analyze visitors' web activities.
It is 100% Free!It's hard to believe that such a polished, professional and popular product can be free. At My Live Chat, we use the most effective technologies to provide highest quality at minimum price. This is why we are able to offer you totally free edition and low-priced premium version.Higher ConversionInvite website visitors to chat with you in a private, one-on-one environment. Proactive invitations turn more visitors into buyers and decrease number of customers who leave without purchase. view morePowerful Live Chat EngineAJAX enabled live chat solution, No page refreshes. Powered by Cute Chat, the #1 ASP.NET chat software. It can support hundreds of web chat rooms and thousands of visitors without any degradation in response time. Easy to installIt only takes a few minutes! Insert a simple piece of HTML code into your webpage and you are all set. Talk to your website visitors. Increase sales and improve customer service. Start right now!Live Visitor MonitoringAllows real time traffic monitoring, see who is browsing your site. Monitor real time traffic, see visitors path, referrers, current page. Find the visitors with the best potential and invite them to chat. view moreComplete CustomizationMy live chat offers more customization capabilities than anyone in the industry. You can personalize the chat button, chat window, pre-chat window and offline message window with your own branding.
In the middle of chat sessions with customers, we would get messages like " MyLiveChat has stopped working" or "Trying to connect to the server" or "Connection to the chat server failed. Trying to reconnect". We would basically be forced to close down and try to reopen. Reopening would have it's own set of problems - requiring us to download again. Totally losing our chat sessions (imagine how upset this would make our customers).
Summary
If you are going to give them a shot, I recommend going month by month instead of paying for months in advance. We paid for 6 months in advance and realized after the 1st real test run that it wasn't acceptable for our customers, they wouldn't refund us (even for the unused time). They insist that all the network issues were on our end (although we had top notch IT staff helping us troubleshoot and everything else running through our network was perfect). We are just going to have to eat the $359 we wasted on this software. We did find another software that isn't too expensive and it's worked wonderful so far.
awesome polished support functionality
navdeep_grapes
Pros
mylivechat support has done great job!
Cons
gauranteed conversion of visitors to site customers