MozyHome for Mac

User Reviews

• Often has errors, requires manual updates.

  jayjay8382July 8, 2012

  Pros

  Great when it works.

  Cons

  I have to manually download and install updates. An option for automatic updates ALWAYS crashes. When update is available, program will give error. That's how I know it's time to manually update.

  Summary

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• Cost increase of Mozy home

  ronbeck98June 1, 2012

  Pros

  It was simple to use and worked nicely in the background. Also could access my Windows backup files from my iPad... very nice feature

  Cons

  I had a two year agreement for unlimited storage and used close to 500 gigs. I paid somewhere around $80 for two years. Now it's up for renewal and they want about $1,100 for the storage over two years. This is worse than Netfix. I tried contacting sales support on IM and they just asked me "well what do you want me to do about it?" Not even an explanation of why the cost went up 10 fold. So I started a free trial with Carbonite which has a similar deal for two years and a reasonable cost.

  Summary

  Cannot afford Mozy. Did not like the "don't care" attitude from their sales instant messaging. Maybe the company doesn't care???

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• WHY THE NVIDIA/DISCRETE DEPENDENCY? KILLS BATTERY LIFE!

  summerstormpicturesApril 4, 2011

  Pros

  There is no PRO until the CON is fixed. This has been brought to their attention countless times with no fix.

  Cons

  This is just a simple backup utility. There's absolutely no need whatsoever for it to utilize the NVIDIA chipset and therefore KILL my laptop battery life.

  Summary

  This has the potential to be a good off-site/cloud back-up solution but even if it were a four-to-five star rating for that alone, it would be knocked back down to the one-to-two star rating just because it takes hold of the NVIDIA chipset and almost cuts in half the battery life of a laptop computer. None of the other competitors do this. What is the deal?

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• 2011 online sup only--MozyH & MozyPro used for 4 yrs.

  ronmassFebruary 16, 2011

  Pros

  Simple interface. 2009 needed assistance and reached a human within seconds.

  Cons

  latest update broke backup config on 3 cpu using MozyPro. no backup for 6 days. Backups would stall at 80%. No response email or phone. Tried calling sales dept. to get tech support- was trans to never ending "please wait for next available..."

  Summary

  looking for new service. 150.00 per year for 5 GB on MozyPro is now a rip if I can't reach Tech Support. I've been customer of MozyPro 4 years. Wondering where exactly that 5 GB of business information went when it disappeared from Mozy after update.

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• Great when unlimited, now a price hike.

  davidweeksFebruary 3, 2011

  Pros

  Works in the background.

  Cons

  Very slow. Takes weeks to complete back-up if not months

  Summary

  Now the terms are changing, I too, will be changing my back-up provider. Very disappointing.

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• No Longer Interested in Home Consumer Business

  WMSigEpFebruary 2, 2011

  Pros

  Had a good run for several years. Was cost-effective and relatively stable.

  Cons

  Recent software releases (2.0+) have been buggy. New pricing structure makes it no longer cost-effective for users with more than 50 - 100Gb of data. As folks are storing more and larger files, the effected group will grow.

  Summary

  This used to be a great company for your fire-and-forget home backup solutions. They have apparently chosen to abandon the consumer backup market by dropping their unlimited offerings, drastically increasing prices, and rolling out the changes in such a way as to seemingly purposefully alienate a significant portion of their customer base (25% by their public estimates so likely much higher). A big part of offsite, online backup storage is the time spent on the initial upload from your local drives. Since Mozy has now shown a) a willingness to drastically reduce the horizon for their customers and b) an unwillingness to support/accommodate long-term users, I would strong encourage those considering the service to not start a long-term relationship with this company. Again, this is all speculation since their public communications on this change have been largely opaque -- but it seems like either a) they're moving out of this industry market intentionally or b) they're in the kind of serious financial distress that would trigger such a Hail Mary pricing change. Either way, neither option points towards a long-term viability. And long-term viability is what large, offsite/online backup solutions are all about.

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• Mozy continues to be acceptable.

  finneywbJanuary 15, 2011

  Pros

  It works as expected.

  Cons

  Nothing so far...

  Summary

  I've used Mozy for several years and I am satisfied with the product.

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• Could Be Excellent

  ElenaBryantJanuary 9, 2011

  Pros

  Saving is virtually instant and effortless.

  Cons

  There is NO support for this, the free MozyHome application. I know, I've written them seven times with no response at all.

  Summary

  The free Mozy does work very well. However, I forgot my password so could not login a second time. Repeatedly I entered my address and the four numbers required to have an email sent to me to reset my password. The email never came. Pleas for help were ignored. Apparently only the purchased version(s) are supported. Now, I can't even totally uninstall the program because one has to login first.

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• Does Not Work: Stay Away

  opoloNovember 26, 2010

  Pros

  Mozy was once great but now they are trash

  Cons

  No customer support what so ever, and you would think that they would be all over the place ready to help and or fix their product

  Summary

  Check their user forms on their website before you trying this item

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• Don't waste your time

  thyxSeptember 16, 2010

  Pros

  ? ? ? ? ? ? (enough characters?)

  Cons

  Not reliable on Mac ? haven't tried Windows version. No helpful support.

  Summary

  Yes, I spent money on that thing. Initially, early 09, it worked good enough to trust them. Anyway, lesson learned.

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