Marriott Salesforce for iOS

The Marriott Salesforce application is designed to enhance guest services and sales management for Marriott International. Available on iPhone at no cost, this app integrates multiple Salesforce implementations, including Empower Guest Experiences (GXP) and Empower Account Relationship Management (ARM). The GXP feature allows hotel staff to efficiently manage guest interactions, ensuring personalized service and effective pre-arrival planning, from room preferences to special requests.

In addition to guest services, the ARM implementation facilitates global sales management for Marriott's sales teams. It offers a detailed overview of customer data, enabling improved communication and collaboration. The app also includes tools for managing leads and opportunities, streamlining the sales process. With its user-friendly interface and comprehensive features, Marriott Salesforce serves as a significant resource for enhancing both guest experiences and sales productivity within the hospitality sector.