Used LiveAgent for Windows?
Editors’ Review
Download.com staff
Top Recommended Alternative
Pros
- Well-designed and easy-to-use interface for agents | Offers phone, email, and live chat support | Built-in call center is a nice touch | Social media integrations for wider reach | Reporting gives insight into team performance
Cons
- No chat-to-SMS feature? Seriously? | Live chat needs a chatbot for handling volume | Zendesk is still the 800-pound gorilla
Used LiveAgent for Windows?