Job Log for Windows

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Developer’s Description

Track the calls coming to customer service department for follow up after assigning a support personnel.

Job Log is for the small to medium size business that wants to track calls coming into their help desk for follow up after assigning support personnel to resolve issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can be resolved while the caller is still on the phone. A report showing open tickets by department and support technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

Job Log for Windows

Used Job Log for Windows? Share your experience and help other users.

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Full Specifications

GENERAL

Release: December 27, 2012

Latest update: September 3, 2015

Version: 5.0

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 10
Windows XP
Windows Vista
Windows 2000
Windows 8
Windows 7

Additional Requirements: None

POPULARITY

Total Downloads: 282

Downloads Last Week: 0

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Last Updated

User Reviews

3/5

1 User Votes

Its OK but I will not pay for it.
jbarney10June 2, 2011
Pros
It is a nice little piece of software that you can enter service tickets in to. Great for keeping track of them.
Cons
You cant email them, you cant print them or do really anything except update them in this software. It does not even give you a very good way to see what is in the Q.
Summary
If you need to keep track of service tickets for yourself or a few people its not bad. But if you are running a service based company you may want to look else where.