Icon of program: Job Log

Job Log for Windows

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Used Job Log for Windows?

Editors’ Review

Download.com staff
Job Log is a call tracking application for small to medium businesses. It manages help desk tickets, builds a knowledge base, and provides management reports.

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Job Log 0/1

  • Pros

    • Tracks incoming help desk calls and assigns support personnel.
    • Issues tickets upon call receipt.
    • Saves resolutions to a knowledge base for future use.
    • Generates reports on open tickets by department and technician.
    • Aids in timely issue escalation and resolution.

  • Cons

    • No mention of mobile accessibility.
    • Integration capabilities not specified.
    • No details on user roles or permissions.
    • Customization options are not detailed.
    • Specific reporting metrics are not listed.
Icon of program: Job Log

Job Log for Windows

Download now

Used Job Log for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
5.0
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2000
  • Windows 7
  • Windows 8
  • Windows Vista
  • Windows XP
  • Windows 10
Additional Requirements
None
POPULARITY
Total Downloads
294
Downloads Last Week
12
Report Software

Program available in other languages

Last Updated

User Reviews

3/5

1 User Votes

Developer’s Description

By Lazy Bayou
Track the calls coming to customer service department for follow up after assigning a support personnel.
Job Log is for the small to medium size business that wants to track calls coming into their help desk for follow up after assigning support personnel to resolve issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can be resolved while the caller is still on the phone. A report showing open tickets by department and support technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.
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