IVM Telephone Answering Attendant for Windows

Used IVM Telephone Answering Attendant for Windows? Share your experience and help other users.

Developer’s Description

By NCH Software

Host a software answering machine, voice mail, call attendant, and voice response (IVR) program.

IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board or directly to a VoIP service. This software is an effective voice mail, call attendant, info-line, audio text or autodial solution for small to medium businesses. Typical applications: Voicemail (from a single message to hundreds of voice mailboxes); Call attendant (using the menu call transfer features) to transfer and direct calls; Telephone information lines or AudioText type systems; In-coming caller ID logger or display; Automated telephone order taking; Automated telephone surveys (using the number entry features linked to a database); Credit card telephone account payment; Automated outbound call dial & message systems; Dial in computer control or information (dial in to test security alarm or to restart server). Main features include: Multiple telephone line support (1 - 64 lines simultaneously); Visual display for menu setup with drag and drop functionality; Caller ID logging and optional on-screen caller ID flash display; Call key select menus and ability for caller to enter numbers; Automatic message forward by e-mail or upload to Internet; Remote Access including toll-saver; full support for VoIP connections using the SIP protocol; Axon IP PBX auto detection when installed on the same server; Save in-coming messages as WAV files; automatic hours feature; Unlimited (selectable) out-going messages and menus; Call simulator to test systems offline; Automated outbound calls and messages; Unlimited voice mail boxes; Extended message play on key press including support for WAV, MP3 and a number of other formats; Text-to-Speech voice synthesis as an alternative to recording or importing WAV or MP3 files; Ability to open files or run other software to process data or report information; Free professionally voiced greetings.

IVM Telephone Answering Attendant for Windows

Used IVM Telephone Answering Attendant for Windows? Share your experience and help other users.

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Full Specifications

GENERAL

Release: December 4, 2018

Latest update: February 5, 2020

Version: 5.12

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows 2000
Windows XP
Windows 8
Windows 7
Windows 10
Windows Server
Windows Vista
Windows 2003

Additional Requirements: None

POPULARITY

Total Downloads: 69,436

Downloads Last Week: 2

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Last Updated

User Reviews

2.8/5

19 User Votes

This software looks great on paper but beware.
directora1February 2, 2016
Pros
Can't think of any.
Cons
We purchased the Answering Attendant with the primary objective of auto dialing with the ability of those receiving the calls to be able to respond. This is probably its simplest function. We worked with the email support for 5 months and were never able to get the program to work. Each email response was minimal and took two days to receive. The manual is very incomplete and does not explain all the choices nor how to troubleshoot. There is a limited tech support by phone feature that costs extra money. The company allows for refunds within 30 days. Problem is that they take so long to sort out the problems that the 30 days goes by and you are still trying to get it to work to you can evaluate its performance. Add to that that the program freezes constantly. It is supposed to be able to differentiate between calls answered by a person and those answered by a machine or voicemail. That feature works sporadically. We have asked for a refund. They have refused.
Summary
Good and BAD - not sure I would recommend
lynnlopezMay 22, 2014
Pros
Possibilities include a fluid answering machine with message delivery, even has auto dialing for marketing, can provide mailboxes which are accessed by caller using push buttons on phone.
Cons
Takes too long to make it work for simple answering and message taking, and customer service is limited.
Summary
We purchased the software in February (you have to purchase the software to try it out) and after about 40 trouble calls which were fairly unproductive, today I was able to have the phone answered and a message taken. However, it still does not give caller id, nor can we receive notification of voice mails via text or e-mail. We did purchase the Platinum Service Plan in February, but that gives you a Skype link to India. While they are knowledgeable, they are not dedicated to getting you where you need to be minimally. If you don't use any features it may work for you.
Great potential, terrible execution
brandendurstAugust 15, 2012
Pros
Hypothetically this software can do everything I would like! The setup is intuitive and very simple. BUT...
Cons
It doesn't deliver. I have tried over one month to make it work, but it won't. It is constantly plagued by crashing and freezing. I have contact tech support over 20 times. They are unresponsive and don't seem to have any ideas on why its not working. My technical understanding is pretty high so its not just user error.
Summary
The fact is this program can't deliver. If the bugs get worked out and the tech support improves, then this is a great deal. Until that happens, don't make the same mistake I did and invest over $200 and a ton of time.
nice the program
akramaaaaaaaDecember 8, 2010
Pros
the program is very good bat no free and mine try 14 day no that
Cons
the program is easy bat slew in download
Summary
the program is very good bat no free and mine try 14 day no that & the program is easy bat slew in download bat nice program
LOUSY - REQUIRES OBSOLETE HARDWARE, DOES NOT WORK!!
DIAMONDS99December 3, 2010
Pros
NOTHING. PERIOD. THE BEST PART WAS UNINSTALLING IT - BUT I'M ANGRY I EVEN BOTHERED WITH THE INSTALL, BECAUSE UNINSTALLING WAS MORE TROUBLE THAN IT WAS WORTH.
Cons
REQUIRES OBSOLETE HARDWARE/PERIPHERALS. I WAS INITIALLY ANGRY THAT MY HARDWARE DIDN'T SUPPORT THE PROGRAM, SO I CALLED THE MODEM MFR. TURNS OUT THAT IT'S NOT MY MODEM - IT'S THE SOFTWARE! THEY REQUIRE VOICE/TAPI COMPLIANCE = A DINOSAUR!
Summary
BASICALLY, THE PROGRAM REQUIRES VOICE/TAPI COMPLIANCE - GOOD LUCK FINDING A MODEM MADE IN THIS CENTURY WHICH HAS THIS. IT'S A DINOSAUR! OTHERS HAVE COMPLAINED TO THE COMPANY - PUBLISHED COMMENTS NOTE THAT MANY PEOPLE, HOPING TO USE THE SOFTWARE, EVEN SOUGHT TO BUY A MODEM WHICH WORKED WITH IT, AND THEY ALL SAY IT'S EXCEEDINGLY HARD OR IMPOSSIBLE! NEWER MODEMS ARE DATA/FAX/TAM (NOT DATA/FAX/VOICE-TAPI), SO THE SOFTWARE SIMPLY DOESN'T DETECT THE MODEM AND WILL NOT WORK. BUT THE KICKER IS,....THE SOFTWARE BLAMES IT ON YOUR DEFECTIVE HARDWARE. HERE'S WHAT HAPPENED TO ME: 1 - INSTALLED SOFTWARE, SOFTWAWRE DOES NOT DETECT MODEM, SAYING THAT IS NOT VOICE CAPABLE AND THUS CANNOT WORK WITH AN ANSWERING MACHINE / ANSWERING MACHINE SOFTAWRE. 2 - I WAS DIRECTED TO THEIR TROUBLESHOOTING. TROUBLESHOOTING FIRST TELLS ME THAT MY DRIVERS ARE LIKELY NOT INSTALLED PROPERLY, SO I MUST UNINSTALL THE MODEM AND THE DRIVERS AND REINSTALL. AFTER DOING THIS AND FINDING THAT IT STILL DOESN'T WORK... 3 - I AM DIRECTED TO COMPLAIN TO THE COMPANY THAT MANUFACTURED MY MODEM, BECAUSE APPARENTLY, IF MY MODEM CANNOT WORK WITH THEIR SOFTWARE, THEN IT MEANS THAT I DON'T HAVE A VOICE MODM/ A MODDEM THAT WILL EVEN WORK WITH AN ANSWERING MACHIEN / TELEPHONY PROGRAM. 4 - I CALLED THE MODEM MFR AND COMPLAINED. (THEY WERE LAUGHING AT ME, I'M SURE, AND QUITE RIGHTLY SO). I DEMANDED TO KNOW WHY THEY SOLD ME A NON-VOICE CAPABLE MODEM, WHEN IT WAS CLEARLY INTENDED TO BE A VOICE MODEM, OR AT LEAST A MODEM THAT COULD WORK WITH AN ANSWERING MACHINE. (AFTER ALL, THE MODEM CAME BUNDLED WITH A RATHER POOR PROGRAM, BUT STILL, A PROGRAM WHICH WAS AN 'ANSWERING MACHIEN' TYPE PROGRAM (BVRP CLASSIC PHONE TOOLS). ) TURNS OUT THAT: - MY MODEM, LIE MOST NEWER MODEMS WHICH ARE INTENDED TO WORK WITH TELEPHONY PROGRAMS AS DATA/FAX/VVOICE MODEMS, IS ACTUALLY A DATA/VOICE/TAM MODEM. IT IS NOT TAPI COMPLIANT. - THAT IS NOW AN OBSOLETE TECHNOLOGY. HOWEVER, THE TAPI COMPLIANCE IS WHAT IS REQUIRED TO MAKE THIS PROGRAM RUN - SO - I YOU ARE HAVING TROUBLE USING IT, I WOULD ADVISE YOU NOT TO DO WHAT I DID, AND COMPLAIN TO THE MODEM MANUFACTURER (AS THE SOFTWARE TROUBLESHOOTING TELLS YOU TO DO)....YOU'LL JUST LOOK LIKE AS MUCH OR MORE OF AN IDIOT AS I DID!! HOPE THIS HELPS.... I'M GOING TO GO AND FINISH FEELING STUPIID.
Impossible to contact company
n4umtimJuly 29, 2010
Pros
Though I'm a newbie, the trial version did pretty much what I wanted it to do (at least with the call simulator). I was able to set up a system but simulated incoming recorded calls got cut off after 33 seconds regardless of anything I did.
Cons
There is really no way to contact the company with questions.
Summary
I'm really glad I did not decide to purchase the product since the company (NCH Software in Australia) seems to have gone way out of it's way to make itself inaccessible. The latest version (5.03) seems incapable of recording an incomiong call longer than 33 seconds. I am glad that I was able to use their call simulator during the two week trial period to discover this fact. It seems a real shame since the software is quite reasonably priced and seems to have great potential. I set up a telephone information system in which a caller could access a number of different prerecorded audiotexts. This part of the system worked well using the software supplied call simulator. The caller also had the option of leaving a message in one of several mailboxes. There seemed to be no limit on the length of the prerecorded audiotext one could use but the incoming calls were dropped after 33 seconds. This seems to be a company that really views communications as a one way street
IVM Telephone Answering Attendant 5.02
rohitw5September 4, 2009
Pros
it is good service
Cons
It is costly service
Summary
IVM is a telephone answering machine, voice mail, call attendant, and interactive voice response (IVR) program for Windows.
Quality Software
danfitekAugust 12, 2008
Pros
I just downloaded this to fool around with. I'm very impressed with the functionality and the ability to develop Interactive Voice Response (IVR) systems on top of it. Even through pointing and clicking, you can develop a simple IVR system.
Cons
There is room for improvement on the interface.
Summary
How did we live without this!
Wendy MerrittJuly 11, 2008
Pros
This was so easy to set up and even easier to use. We use this to blast out weekly messages to our business partners. We also use the message recordings to build audio testimonials on our website. This software has been a huge time saver! We found it worked fantastic with a land line but not so good with VOIP. We tried 3 other programs and are quite happy with IVM Answering Attendant.
Cons
We went through 3 modems before we found one that worked just right. The VOIP feature was convenient but the quality is just too inconsistent. You do not get any product updates unless you pay for them. <p>imagine-believe-achieve.com
Summary
didnt really work for me but didnt have time to fiddle with it
kattcapperMay 27, 2008
Pros
it gave you a choice of recording a personal greeting . was small and didnt take over the pc
Cons
Summary