Icon of program: iDesk

iDesk for Windows

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Editors’ Review

Download.com staff
iDesk is comprehensive helpdesk software for creating a customer support center. It streamlines daily support requests, communication, and issue tracking between customers and staff across departments.

  • Pros

    • General ticket handling and issue tracking.
    • Facilitates communication across multiple departments.
    • Features POP3 processing and private messaging.
    • Includes knowledge base and download center.
    • Provides spam handling, statistics, and predefined replies.

  • Cons

    No Cons available

Icon of program: iDesk

iDesk for Windows

Download now

Used iDesk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
1.6.3
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows XP
  • Windows 2000
  • Windows 10
  • Windows NT
  • Windows 98
  • Windows ME
Additional Requirements
Windows 98/Me/NT/2000/XP/2003 Server, PHP 2.0, MySQL 5.0
POPULARITY
Total Downloads
1,558
Downloads Last Week
3
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Last Updated

Developer’s Description

By NiceCoder
Create a customer support center and process your daily support request.

iDesk is helpdesk software that allows you to process your daily support requests. It will help you to create a customer support center where you can facilitate eased communications and issue tracking between customers and support staff in one or more departments. iDesk not only provides general ticket handling, but also has POP3 processing, private messaging, announcements, job scheduler, knowledge base, download center, spam handling, statistics, and predefined replies.

Version 1.6.3 introduces the following features and fixes: empty e-mail subject will no longer be considered as spam; fixed bug on ticket search by e-mail; fixed bug on staff only department filtering.

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