iDash for CMS for iOS

By Aura Alliance
Free
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Key Details of iDash for CMS

iDash for CMS is a monitoring application of your Contact Center operations where you can view your locations and skills statistics, no matter...
Last updated on June 18, 2016
There have been 9 updates
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Virus scan status:
Clean (it's extremely likely that this software program is clean)

Developer's Description

By Aura Alliance

iDash for CMS is a monitoring application of your Contact Center operations where you can view your locations and skills statistics, no matter...

iDash for CMS is a monitoring application of your Contact Center operations where you can view your locations and skills statistics, no matter where you are. Here is the list of real-time statistics presented with this app. We will be adding new features based on your feedbacks with the upcoming updates. Agents AvailableAgents in ACD CallAgents in ACWAgents in AUXAgents in RingingAgents in OtherCalls WaitingAbandoned CallsAverage Answer TimeAverage Talk TimeOldest Call WaitingACD Calls in PeriodWith iDash for CMS you can easily manage your supervisor users by server-side. You can choose which supervisor user will see which locations and skills. Monitor Avaya CMS Real-time Data with 5 seconds interval!Thanks to our CMS Bridge Service, it is possible to use iDash for CMS also with low-bandwidth Edge Network Connection. This application only works with a Separate Server Solution developed by Empatel and requires data connection like Wi-fi, 3G or Edge. Your data connection may be charged by the Cellular Service Provider.