Helprace for Webware

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Developer’s Description

Set up help desk, knowledge base, and a community to meet and exceed customer expectations.

Helprace is a software solution with a help desk, knowledge base and a community. It is a cloud-based online platform to help businesses meet and exceed ever-changing customer expectations. Using e-mail or a simple help desk app may work when you have about 10 steady customers, but not when you want to grow your business and truly wow whoever comes across your support. The true gem of Helprace is an engaging 4-category feedback system:a) ask a question,b) report a problem,c) give praise or, d) suggest an idea. Capitalize on this knowledge to position your company on a truly customer-centric path. Helprace is customizable for every support agent. Customize your admin interface with your own filters, canned replies and SLA rules to suit your workflows.Helprace also features customer profiles, multiple branding and product categories as well as multiple agent support. The software is scalable with your company with no worry on your part.

Free forever for 3 agents. For Targeted Plan, the cost is $10 per agent / month. For All-In the cost is $20 per agent / month. There is a 10% discount for annual subscriptions. 90-day trial on all plans.