Used HelpDesk CentreDesk x64 for Windows?
Editors’ Review
Download.com staff
Top Recommended Alternative
Pros
- Fast and easy call logging and tracking.
- Full history of all actions taken on calls.
- Automated SLA contract labour charges for invoices.
- Individual technician security access to logs.
- Automated 'On Hold' status for specific log types.
Cons
- No mention of reporting or analytics capabilities.
- Email confirmation details for customers not specified.
- No mention of integration with other systems.
- Limited information on customization options.
- No explicit mention of mobile accessibility.
Used HelpDesk CentreDesk x64 for Windows?
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