Icon of program: HelpDesk CentreDesk x64

HelpDesk CentreDesk x64 for Windows

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Used HelpDesk CentreDesk x64 for Windows?

Editors’ Review

Download.com staff
CentreDesk is a freeware, multi-user help desk solution designed for efficient call logging and tracking. It offers a flexible workflow and keeps customers informed about issue progress.

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  • Pros

    • Fast and easy call logging and tracking.
    • Full history of all actions taken on calls.
    • Automated SLA contract labour charges for invoices.
    • Individual technician security access to logs.
    • Automated 'On Hold' status for specific log types.

  • Cons

    • No mention of reporting or analytics capabilities.
    • Email confirmation details for customers not specified.
    • No mention of integration with other systems.
    • Limited information on customization options.
    • No explicit mention of mobile accessibility.
Icon of program: HelpDesk CentreDesk x64

HelpDesk CentreDesk x64 for Windows

Download now

Used HelpDesk CentreDesk x64 for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
6.101
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2003
  • Windows 10
  • Windows XP
  • Windows Vista
  • Windows 7
  • Windows Server
  • Windows 2000
  • Windows NT
Additional Requirements
Microsoft Office 2010 Professional x64
POPULARITY
Total Downloads
7,455
Downloads Last Week
0
Report Software

Last Updated

User Reviews

2.3/5

3 User Votes

Developer’s Description

By Merging Technologies
Track calls with the full history of all actions taken.
CentreDesk is a freeware multi-user help desk solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use. Core elements are: fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks.
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