Used FocalScope for Webware? Share your experience and help other users.


Key Details of FocalScope

  • Manage emails with ticket numbers, email threading, status and agent.
  • Last updated on
  • There have been 8 updates

Developer’s Description

Manage emails with ticket numbers, email threading, status and agent.
FocalScope is a leading email management and live chat software built on a Microsoft SQL database for customer support and helpdesk. The system is browser based for both Windows and Mac. FocalScope offer integrated features like: Personal/Group Email Accounts, Email Threading, Agent, Status, Ticket Ownership, Ticket Priority, Standard Reply Templates, Auto Reply Template, Categories, Internal Notes, SLA, Escalations, Email Workflow Processing, Ticket Queue, Ticket Backlog, Alerts, Reporting, Activity logging, Live Chat, SMS, Calendar, Document Center and To Do lists. Also, the FocalScope software offers integration to SugarCRM and Twitter. FocalScope runs on a browser on Windows or Mac. FocalScope supports IMAP, POP3 and SMTP. FocalScope also offer an App for Iphone and Android phones.


Explore More


Full Specifications

GENERAL
Release
Latest update
Version
1930
OPERATING SYSTEMS
Platform
Webware
Additional Requirements
None
POPULARITY
Total Downloads
36
Downloads Last Week
0

Report Software

Program available in other languages


Last Updated


Download.com
Your review for FocalScope