Icon of program: FireStarter Helpdesk

FireStarter Helpdesk for Windows

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Editors’ Review

Download.com staff
FireStarter Helpdesk is a robust system for tracking customer calls, SLAs, resources, and purchases. It integrates with existing databases and offers extensive reporting tools for comprehensive management.

  • Pros

    • Tracks customer calls, SLAs, resources, and purchase orders.
    • Integrates with existing database technologies.
    • Includes over 50 prewritten Crystal Reports.
    • Built-in OLAP data warehouse for analysis.
    • Scalable operation over Microsoft SQL Server.

  • Cons

    • Escalation agent is rule-based.
    • Management dashboard tracks vital statistics.
Icon of program: FireStarter Helpdesk

FireStarter Helpdesk for Windows

Download now

Used FireStarter Helpdesk for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
2.31
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 10
  • Windows XP
  • Windows 98
  • Windows 2000
  • Windows ME
  • Windows NT
  • Windows 95
Additional Requirements
Windows (all)
POPULARITY
Total Downloads
23,179
Downloads Last Week
9
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Program available in other languages

Last Updated

User Reviews

4.2/5

5 User Votes

Developer’s Description

By Tynan Data Systems
Track customer calls, SLAs, resources, and purchase requests and orders.
FireStarter Helpdesk is a help desk system that offers integration with existing database technologies. It can track internal and external customer calls, service-level agreements (SLAs), resources and resource assignments (who has what, where, and when), purchase requests and orders, and other relevant issues. As for reporting features, FireStarter includes more than 50 prewritten Crystal Reports, a built-in OLAP data warehouse for ""slice-and-dice"" analysis, and a management dashboard that lets you track vital statistics. It also comes with an escalation agent module that allows the priority of calls to automatically change based on your help desk operation's rules, and can automatically operate over Microsoft SQL Server, giving you unlimited scalability for the future.
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