FireStarter Helpdesk for Windows

Used FireStarter Helpdesk for Windows?

Editors’ Review

Download.com staffFebruary 26, 2026

FireStarter Helpdesk is a robust system for tracking customer calls, SLAs, resources, and purchases. It integrates with existing databases and offers extensive reporting tools for comprehensive management.

Top Recommended Alternative

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Free

Pros
- Tracks customer calls, SLAs, resources, and purchase orders.
- Integrates with existing database technologies.
- Includes over 50 prewritten Crystal Reports.
- Built-in OLAP data warehouse for analysis.
- Scalable operation over Microsoft SQL Server.
Cons
- Escalation agent is rule-based.
- Management dashboard tracks vital statistics.

FireStarter Helpdesk for Windows

Used FireStarter Helpdesk for Windows?

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Full Specifications

GENERAL

Release: January 12, 2002

Latest update: February 26, 2026

Version: 2.31

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows NT
Windows 95
Windows 98
Windows ME
Windows 2000
Windows 10
Windows XP

Additional Requirements: Windows (all)

POPULARITY

Total Downloads: 23,180

Downloads Last Week: 0

Report Software

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Last Updated

User Reviews

4.2/5

5 User Votes

A comprehensive helpdesk system
December 11, 2002
Pros
Cons
Summary
November 25, 2002
Pros
Cons
Summary
Does not work with Oracle
Email and escalation bots that are included are a great idea
November 17, 2002
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Cons
Summary
Nice!
August 8, 2002
Pros
Cons
Summary
I like the way you can redesign screens without being a programmer
July 11, 2002
Pros
Cons
Summary

Developer’s Description

By Tynan Data Systems

Track customer calls, SLAs, resources, and purchase requests and orders.