FireStarter Helpdesk for Windows

Name: FireStarter Helpdesk
Rating: 4.2 (5 reviews)
Author: Tynan Data Systems

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Developer’s Description

By Tynan Data Systems

Track customer calls, SLAs, resources, and purchase requests and orders.

FireStarter Helpdesk is a help desk system that offers integration with existing database technologies. It can track internal and external customer calls, service-level agreements (SLAs), resources and resource assignments (who has what, where, and when), purchase requests and orders, and other relevant issues. As for reporting features, FireStarter includes more than 50 prewritten Crystal Reports, a built-in OLAP data warehouse for ""slice-and-dice"" analysis, and a management dashboard that lets you track vital statistics. It also comes with an escalation agent module that allows the priority of calls to automatically change based on your help desk operation's rules, and can automatically operate over Microsoft SQL Server, giving you unlimited scalability for the future.