Our application is composed of effective communication tools, designed to ensure maximum productivity and effectiveness in administering and executing telemarketing campaigns and customer service.
It is an ideal for small, medium and large sized call centers handling large call volumes. With a broad range of advanced features, our suite provides inbound call handling for customer support as well as outbound for multiple and telemarketing campaigns.
Improve Agents Efficiency: Agents will be more productive with smart tools that help them resolve order issues and improve customer service. Our product includes integrated customer information management and call tracking, so call center agents have information at their fingertips, and can immediately answer customer queries via phone with information collected from customer interactions.
Increased Customer Satisfaction and loyalty: Our automated call routing structure will allow you to provide your customers with exceptional customer service while at the same time improving call management, decreasing the amount of calls being transferred from one representative to another and the number of callers who disconnect after long holds periods.