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CustomerReach

By CustomerReach Free

Developer's Description

CustomerReach Live Chat is a desktop instant messenger for chatting with website visitors. CustomerReach offers unique benefits such the ability to have more than one agent in a chat. Rather than using HTML polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication. Other features include an easy-to-use interface with agent-to-agent chat capabilities, automatic spell checking, keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, full customization, and a knowledge-base that stores informative articles and documents, which an agent can read easily while chatting with a customer. In addition, customer service agents can view a visitors geographic location using the geolocation feature.

Full Specifications

What's new in version 5.0.592

Version 5.0.592 updates user interface.

General

Release August 6, 2010
Date Added April 12, 2010
Version 5.0.592

Operating Systems

Operating Systems Windows 2003, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP
Additional Requirements None

Popularity

Total Downloads 695
Downloads Last Week 0
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