CustomerReach Live Chat is a desktop instant messenger for chatting with website visitors. CustomerReach offers unique benefits such the ability to have more than one agent in a chat. Rather than using HTML polling to check periodically for online customers, CustomerReach uses a socket connection, which allows the software to perform more efficiently and reliably with lower latency. The result is smoother, faster communication. Other features include an easy-to-use interface with agent-to-agent chat capabilities, automatic spell checking, keyword monitoring, which allows an agent to see which key words a customer may have used to find the website, full customization, and a knowledge-base that stores informative articles and documents, which an agent can read easily while chatting with a customer. In addition, customer service agents can view a visitors geographic location using the geolocation feature.
What's new in version 5.0.592
Version 5.0.592 updates user interface.
ReleaseAugust 6, 2010
Date AddedApril 12, 2010
Operating SystemsWindows 2003, Windows Vista, Windows, Windows Server 2008, Windows 7, Windows XP