CTI for MS-CRM Integration for Windows

Name: CTI for MS-CRM Integration
Rating: 4 (1 reviews)
Author: Lambert Consulting

By Lambert Consulting
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Developer’s Description

By Lambert Consulting

Connect Microsoft Dynamics CRM to telephony central (Lync or TAPI 2.1 / 3.0).

CTI for MS-CRM Integration proposes a flexible and user-friendly interface between the telephone exchange (PBX) TAPI or Microsoft Lync and MS-CRM application, to speed-up the users / operators access to the information of the company.

Incoming calls:Automatic registration display (prospect, account and contact) of the caller, or automatic creation of a new activity associated to the number, if is missing in MS-CRM.Outgoing calls:Gives the possibility to directly reach the correspondant through the MS-CRM interface, or throught the CTI for MS-CRM Integration search function.